Vipin Babu Email & Phone Number

Burnaby, British Columbia, Canada

• Works within Oracle Purchasing and iProcurement as a Super User to support the processing and management of the purchase of goods and services across the organization.• Works directly with LDB management, business groups, IT professionals and end users throughout the procurement cycle.• Provides weekly, monthly and yearly procurement reports to various departments and manage all ad-hoc report requests.• Regularly conducts exceptions analysis on requisitions, Purchase Orders, and invoices through to resolution.• Conducts regular inter-departmental analysis of the end to end procurement cycle and looks for opportunities to improve the process.• Serves as a primary liaison with the LDB’s Accounts Payable department.• Provides guidance, assistance and support to programs and staff involved in procurement and contracting.• Monitors, analyzes, and evaluates contracts and services based on financial and output reporting, as and when required by the Business.• Provide guidance and recommendations to the team around process changes and best practices around Oracle Purchasing and iProcurement.• Identifies requirements for awareness, education, and training. Facilitate Oracle training for different business groups as and when required.• Leads the development and management of user training and educational materials, and leading client meetings to resolve problems related to system changes, process changes and linkages.• Ensures the proper escalation with the IT department and the tracking of issues.• Identifies issues and develops/implements solutions.• Manages business impact of system changes, co-ordinate with IT department to resolve problems related to system changes and linkages.• Assist business users with issues related to Oracle production environment and advises IT and management regarding Oracle and iProcurement configuration.

Burnaby, British Columbia, Canada

• Works within Oracle Purchasing and iProcurement as a Super User to support the processing and management of the purchase of goods and services across the organization.• Works directly with LDB management, business groups, IT professionals and end users throughout the procurement cycle.• Provides weekly, monthly and yearly procurement reports to various departments and manage all ad-hoc report requests.• Regularly conducts exceptions analysis on requisitions, Purchase Orders, and invoices through to resolution.• Conducts regular inter-departmental analysis of the end to end procurement cycle and looks for opportunities to improve the process.• Serves as a primary liaison with the LDB’s Accounts Payable department.• Provides guidance, assistance and support to programs and staff involved in procurement and contracting.• Monitors, analyzes, and evaluates contracts and services based on financial and output reporting, as and when required by the Business.• Provide guidance and recommendations to the team around process changes and best practices around Oracle Purchasing and iProcurement.• Identifies requirements for awareness, education, and training. Facilitate Oracle training for different business groups as and when required.• Leads the development and management of user training and educational materials, and leading client meetings to resolve problems related to system changes, process changes and linkages.• Ensures the proper escalation with the IT department and the tracking of issues.• Identifies issues and develops/implements solutions.• Manages business impact of system changes, co-ordinate with IT department to resolve problems related to system changes and linkages.• Assist business users with issues related to Oracle production environment and advises IT and management regarding Oracle and iProcurement configuration.

Burnaby, British Columbia, Canada

• Experience working as administrative assistant for Sourcing and Vendor Performance team.• Worked with Oracle purchasing and iProcurement to support the processing and management of the purchase of goods/services.• Created memos and amendments as requested by category managers, and made sure that the documents got signed off by the relevant parties.• Supported business unit in creating requisitions , helped to resolve issues post creating requisitions • Took lead in resolving invoice issues, by co-coordinating with buyers, category managers, Accounts Payable department and vendors.• Involved in data clean up activity – requester name update, charge code correction, deliver to location update & line description update.

Vancouver

• Answer inbound calls from customers and assist them for payment related queries, for TELUS home services.• Make payments over phone call, aiding customers with IVR system for making credit card/debit card payments.• Work with clients' confidential information and ensure that all measures are taken to maintain it.• Educating customers to use TELUS online app and manage payments more efficiently.• Sending out paper bills for customers who are requesting for it.• Forward customer calls to relevant teams based on different queries.• Make valid payment arrangements with customers and make sure that payments are received on agreed timelines.• Entered customer interaction details in Desktop One software to track requests, document problems and record solutions offered.• Maintained appositive attitude and calm mind under amounts of high-pressure.• Cultivated customer loyalty, promoted repeat customers and improved sales.• Offered advice and assistance to customers, paying attention to special needs or wants.• Recommended best available plans and offers to customers, thoroughly explaining details.• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.• Consulted with outside parties to resolve discrepancies and create effective solutions.• Managed over 50 calls per day.

Bangalore

Devised project plan, including cost-benefit, ROI analysis and risk management.• Identified and worked to remove barriers to successful completion of the overall project, with particular emphasis on resolving issues with subcontractors.• Facilitated and coordinated the work of multiple project teams engaged in the establishment and implementation of new projects to support the Project Manager.• Assisted Project Manager with Statement of Work preparations.• Liaising with clients on meetings and reports.• Identify new opportunities and collaboration with business users to recommend new areas of development. Define as-is and to-be processes, perform gap analysis, and devise action plans to close the gap.• Engage with cross functional teams and work with subject matter experts to create effective solutions.• Analyze and report project status to the management team.• Chaired conference calls and PowerPoint presentation with customer on weekly and monthly basis, to provide update on the project status and seek support wherever necessary.• Worked on incident reduction projects co-coordinating with the project manager, data scientists and automation team.• Act as liaison between Operations, Field Employees, internal departments, and external subcontractors as required.• Proficient in using Microsoft office tools, especially Excel and PowerPoint.

Bangalore

• Delivered an exceptional level of service to each customer by managing the KPIs & SLAs.• Proactively identified and solved complex problems impacting operations management and business direction.• Generated all required internal reporting using consistent formats across different target audiences. • Liaised with Project Managers and Program Manager to ensure that the needs of projects are being specified and met correctly.• Developed incident management strategy, including troubleshooting, root cause analysis, Business Forecasts and timely resolution.• Maintained all project status reports in shared network and provide access to relevant stakeholders.• Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.• Monitored projects during the entire life cycle to highlight and help mitigate risk.• Analyzed performance data to assess, optimize and elevate operations, targeting current and expected demands.• Assisted in facilitating project status and other meetings, responsible for coordination, booking, monitoring attendance, distributing materials, taking meeting minutes etc• Oversaw financial management activities, logistics, budget forecasting, budget tracking and time booking tracking. • Make sure that the Knowledge transfer and Operations Readiness Test is completed and resources Go-Live, as per the agreed project timelines. • Make sure that the proper handshake happens between the project team and the operations team to ensure smooth delivery of operations.• Created estimates and budgets, monitors expenses, conducts variance analyses, and prepares relevant reports.

Chennai, Tamil Nadu, India

• Based on the customer requirements, design and develop MOPs (Method of Procedure) for carrying out the activities like site creation, site migration etc.• Assess MOPs to promptly address repeat faults and undertake appropriate steps to rectify the same. Document all the MOPs in common location and optimize it based on the network specifications and user requirement.• Lead and coordinate with upstream and downstream teams, provide advice and guidance to peers & juniors in the development, integration & storage of information. Provide training on the network, architecture, tools used software & hardware specifications etc.• Finding faults in network including hardware and software faults and inform the team accordingly to get it fixed.• Develop scripts and conduct prototype testing before implementing in real network.• Supervise peer teams to make sure that the activity is followed as per the MOP, inspect whether the activity is done error free and provide support in case of any hindrance or blockers.• Create and maintain effective working relationships with clients as well as create a healthy team environment.• Design and develop PPTs for training juniors about the system network architecture.• Utilize appropriate communication channels to escalate unresolved problems to relevant personnel

Kochi, Kerala, India

• Based on the customer requirements, design and develop MOPs (Method of Procedure) for carrying out the activities like site creation, site migration etc.• Assess MOPs to promptly address repeat faults and undertake appropriate steps to rectify the same. Document all the MOPs in common location and optimize it based on the network specifications and user requirement.• Lead and coordinate with upstream and downstream teams, provide advice and guidance to peers & juniors in the development, integration & storage of information. Provide training on the network, architecture, tools used software & hardware specifications etc.• Finding faults in network including hardware and software faults and inform the team accordingly to get it fixed.• Develop scripts and conduct prototype testing before implementing in real network.• Supervise peer teams to make sure that the activity is followed as per the MOP, inspect whether the activity is done error free and provide support in case of any hindrance or blockers.• Create and maintain effective working relationships with clients as well as create a healthy team environment.• Design and develop PPTs for training juniors about the system network architecture.• Utilize appropriate communication channels to escalate unresolved problems to relevant personnel.• Verifies and validates the formal change request in accordance with the statement of work.• Maintains and updates the Configuration Management System to ensure all the identified baselines, change requests, status accounting reports and other related data reflect the configurations of the product.• Review all the change requests ,present to the CCB and get necessary approvals.• Make sure that the activity gets completed successfully ,otherwise get the rollback done.