Vipul Patel Email & Phone Number

Jacksonville, Florida, United States

• Performing targeted fieldwork to test internal controls across the company’s application, infrastructure, and databases, critical business processes
• Review security and availability controls in Servers (Unix and Windows), Databases (SQL, Oracle), Storage arrays, Middleware, Datacenters, Network devices, Firewalls, Antivirus, Intrusion Detection Services (IDS), and.
• Contribute to the development of business processes and the improvement of service delivery within the organization
• Conducting SOX testing on critical platforms, including SAP ERP, global Windows/Unix infrastructure, and various legacy applications
• Performing both SOX and non-SOX audits of business processes, including but not limited to human resources, marketing, procurement, financial close, sales & distribution, manufacturing, inventory, and other corporate.
• Examine, assess, and execute audit assignments as per industry quality standards and regulatory requirements

Jacksonville, Florida, United States

• Assist IT Director/ Associate Director of IT ensuring the center operates at maximum efficiency with proper security.
• Manage Systems related to device management and security.
• Complete investigations and maintain a high level of confidentiality assisting the IT Director/ Associate Director of IT
• Analyze systems and/or application usage and plans for growth or increases in network capacity.
• Provide input for purchases of hardware and software needed to operate, evaluating end-user needs to recommend appropriate equipment and software configurations.
• Provide Tier 2 level subject matter support and issue resolution as directed by supervisor.

Jacksonville, Florida Area

• Maintained agency-wide area network in the assigned region, ensuring security and integrity.
• Ensured the network is functioning at an optimal level on a daily basis to avoid possible network issues.
• Collaborate with other Regional IT Coordinators and IT managers to create and implement best practices across the organization.
• Independently researched and resolved software and hardware problems for assigned regions.
• Served as Tech support Tier 1, Tier 2, and technical training resource for regional centers and any others that need support.
• Configured software and employee equipment by preparing desktop and laptop computers with a specific company image.

Jacksonville, Florida Area

• Assisted customers with wireless needs in this fast-paced environment.
• Facilitated sales of phones, computer equipment, and related accessories, including assisting with floor display setup and completing the sale.
• Provided technical support for customers' Smart Phones and computer and network equipment, including user setup and troubleshooting.
• Setup and train business customers on how to use their Smartphones and Tablets.
• Assisted customers in the setup of corporate email accounts.
• Setup Personal Wireless Network for customers' home and business needs.

Jacksonville, Florida Area

• Managed various IT projects, including maintaining, analyzing, troubleshooting, and repairing individual PC workstations and peripherals.
• Installed over 600 workstations for Ware County School District for a project with Dell.
• Utilized Norton Ghost to reimage all computers and assure proper function.
• Set up, secure, and maintain wireless networks, including TCP/IP routing and firewall configuration.
• Updated and installed Windows 7, Vista, XP, 2000, and Microsoft Office Suite software.
• Updated and maintained virus protection software, perform system scans and remove any detected viruses, spyware, and malware.

Bachelors Of Science, Information Systems And Cybersecurity

Activities and Societies: Member Of InfraGard, Member of National Technical Honor Society.

Cyber Defense Professional Certificate Program, Cyber/Computer Forensics And Counterterrorism

Graduate of UCF Cyber Defense Program

Associates Of Science, Computer Network System

Activities and Societies: Member Of InfraGard, Member of National Technical Honor Society, Alpha Beta Kappa.

Cyber Defense Professional