The Stage 2 Capital Catalyst supports early-stage B2B software companies in scaling their businesses by combining Venture Capital and Go-To-Market, empowering founders with hands-on coaching from an unrivaled network of go-to-market leaders.

Personalize customer engagement journeys at scale. Drive customer success, health, product adoption, revenue expansion, and impactful outcomes for your long-tail accounts using automation that is action orientated.

- Ownership of customer journey, success planning, and value realization for the Enterprise customer base.- Ability to establish credibility as an effective leader of people and a developer of solutions to business challenges.- Superior business acumen, with the ability to use business context to generate creative, pragmatic solutions to achieve business objectives.- Ability to communicate complex ideas.- Operations Management that drives process efficiency for the Organization.- Ability to develop customer relationships from individual contributors to senior business leaders.- Exercising reliability and trust by supporting our teammates and customer success communities.- Financial acumen, including P&L responsibilities.- Experienced in working with C-level executives across various organizations.- Demonstrated expertise in leading strategic initiatives to operationalize and optimize pre- and post-sales objectives.- Ability to work in a fast-paced environment, requiring superior skills in critical thinking, influence, and managing multiple priorities under tight deadlines.- Executive-level focus on Customer Success Strategy Planning, Integration, and Acquisition Execution.- Comfort with ambiguity, but the ability to drive to clarity through practical communication skills.Implementation of Gainsight across 150 Customer Success Organizations and Operations teams.- Strive for greatness through continuous learning to improve skills and knowledge transfer to others.

CASBN offers impeccable cost-effective solutions to help organizations stay connected. It enables true collaboration for teams or individuals within your organization and establishes secure communication among each individual or teams at your workplace. CASBN proves to be an efficient communication bridge that helps individuals or teams to collaborate effortlessly, whether at office, at home or anywhere.

• Cross functional leadership role throughout the Pre-and Post-Sales Lifecycle.• Through the lens of customer journey mapping created new Technical Service Offerings/SOWs to penetrate addressable market segments (SMB, Major and Enterprise).• Created branding and marketing campaigns for Technical Services to increase revenue. • Created marketing plan to create lead generation to increase sales and awareness of services.• Created an employee on-boarding program to ramp up individuals on products and services.• Created a self service tools strategy for internal and customer efficiency.• Created Customer Health KPIs to track and drive customer satisfaction, increase utilization and adoption. • Crated Customer On-Boarding, QBR and Customer Check In meetings. • Increased utilization and adoption of services.• Budget ownership and sales forecast execution to plan.

Acquired by Medallia. Strikedeck is building a revolutionary new customer success automation solution to deliver an outstanding customer experience and, proactively take control of the customer journey; with predictable outcomes (seamless renewals, up/cross and churn). www.strikedeck.com

Creating excellent customer experiences.• Leadership role managing customer engagements, throughout the Pre-and Post-Sales Customer (Client) Success. • Ensured successful on-boarding of customers working hand in hand with Account Executives.• Build out of Customer Support, Customer Success and Field teams across US and India.• Created cross functional collaboration processes between Customer Success Managers, Sales, Support, Engineering and Product Management.• Directly worked with Sales to ensure SOW, Implementation and Integration plans were achievable.• Managed all Customer Health relationships through regular, proactive discussions and feedback loop with customers. • Engaged Product Management as necessary and resolution of issues. • Provide weekly executive updates regarding each customer’s satisfaction and recent issues/opportunities.• Reduced Customer churn for the Company while increasing overall ASP.• Work closely with CXO and other executives market strategy. • Drive decisions through SLA and Metrics ensuring we meet and or exceed deliverable.• Developed a coaching and training program for existing and new hires to ensure we build a strong technical, customer centric workforce and strong teaming culture for the Company.• Tracked Customer Success issues via Salesforce, Zen Desk, Jira and Confluence.• Tracked Customer Usage using tools such as MixPanal and 3Scale.• Adoption- Project Management of Customers Health; Cross Sell/ Up Sell, Renewals and Managing Churn. • I have excellent verbal, written and presentation skills - I present to several key executives internal and externally on a regular basis.

Leading the SDN / NFV Global Customer Support Team. Driving the customer lifecycle process and transforming the business to provide top notch support to Cloud Service Providers, Data Center and Strategic Accounts.Senior Director of Global Customer Success and Services at Vyatta Inc. In 2001 I created the GCS team at Vyatta was acquired by Brocade in November 2012.

- Leading a Global team of Fusion Middleware and Sun Software Engineers in Customer Support.

Leading Strategic Planning, Operations and Organizational Design for Expanding Group of Support, Training and Professional Services.