• Achieved retail target penetration and offtake goals, driving growth in market share and sales volume of M&HCV Trucks in central Kerala region.• Provided on-the-job training for dealer sales personnel, ensuring they were equipped with the necessary skills to drive sales and customer satisfaction.• Successfully tracked and reported competitor activity, enabling strategic decision-making to stay ahead in the market.

• Achieving the sales targets by building strong customer network and relationships.• Calculating sales forecasts for newly launched products; defining the financial budget and targets for new sales projects.• Conducting sales campaigns and promotion activities periodically to elevate the sales and service.• Communicating with clients and OED’s-(TATA ,MAHINDRA ,ASHOK LEYLAND ,BHARAT BENZ ,VOLVO EICHER) to improve and developing business relationships, in-addition to maintaining constant follow-up on pipeline orders.• Identifying resource requirements and assigning responsibilities to the service team while ensuring effective coordination amongst all.• Prospecting and generating leads; developing and executing effective marketing/sales campaigns to prospects.• Maintaining, servicing and growing existing client database.

• Dealing with the service and customer support initiatives for 62 channel partners of MRF.• Ensuring and progressing all the service business targets .• Proper follow up of the AMC’s of stakeholders and renewing .• Conducting secondary sales activities for business development along with stakeholders.• Complaints resolving within prescribed time frames based on the intensity of the cause.• Documentation of customer complaints and coordination of resolving actions• Coordinating complaint portal with various stakeholders and vendors.• Addressing each complaints by analysing cause and effect relatoinship and developing counter planning to wipe out the same in future.• Conducting training sessions and dissemination for the frontline staffs on complaint handling and machinery maintenance.• Validation of vendors as per the company standards.

• Performed Auto CADD steel building detailing with the assist of other company software’s.• Documented the material dispatch/delivery reports daily and consolidated monthly report.• Analysed the raw data by client and ensuring the design calculations to meet the needs.• Assisted colleagues to perform the erection drawings with help of design to avoid the mismatch during site erection.• Performed advanced analysis on Bill of materials with extra percentages.