Virakone Phiuphonphan Email & Phone Number

Providence, Ri, Us

Cranston, Rhode Island, United States

Provide leadership, support and oversight that promotes and enhances the operations and collaboration of the RI Aging and Disability Resource Center (ADRC) by maintaining relationships with government and non-profit entities which supports the goals of the ADRC.

Warwick, Rhode Island, United States

Oversee Project Management, Business Development, Talent Acquisition and corporate policies and procedures. Provided Business Development and Project Management support for complex Technology and Healthcare Projects for key clients, including State and Federal government. This include analyzing project and client requirements (RFP’s) and Proposal Development. Responsible for identifying key resources to ensure successful client-based delivery and project implementation. • Manage various TA Projects in partnership with cross-functional team and oversee all aspects of recruiting practices and the on-going development of recruitment and retention.• Developed and designed recruiting and branding strategies to attract high-quality applicants to achieve staffing objectives and project deliverables. • Manage recruiting support staff and advise company executives about new business opportunities and resource management.• Responsible for managing employee engagements, communications and issue resolutions.

Warwick, Rhode Island

Served as subject matter expert and provided technical assistance to the State EPMO team, ensuring quality control within the Integrated Eligibility system, RIBridges, in support of Human Services Programs, such as Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF) and other Social Programs (Medicaid)• Coordinated between State agency (business and IT) personnel, as well as vendors involved in identifying and resolving system defects. • Provided Quality Control (QC) analysis and Business analysis, performing quality control checks on behalf of the State to ensure critical performance standards, enhancements, and KPIs are consistent with business requirements.• Identified system failures by tracking and participating in the development and review of test cases and scenarios, logging system issues, defects and key findings during UAT.• Conducted research to review policies and developed knowledge of system specifications and program requirements as needed in support of the audit findings.• Partnered with key business stakeholders, IT and outside vendors, collaborating directly with Business and IT to review findings and ensured defects are logged for valid failures.• Provided thorough impact assessment of each failure and escalated any critical defects to the business through JAMA/JIRA• Served as System Analyst and liaison between Agency, IT, and Vendor to communicate business requirements and ensured delivery and compliance.• Coordinated and led User Acceptance Testing (UAT) of system updates and enhancements.• Developed & utilized processes to track and manage change request and defect tickets.• Created and delivered system compliance and status reports. • HealthSourceRI / RI Bridges Systems • Medicaid Programs Eligibility • Business Requirements Analysis and Documentation • User Stories and Test Case Development • System Testing and Defect Management • UAT • JIRA • JAMA

Boston, Massachusetts

Developed business requirements and ensured successful implementation of products and system enhancements through high level interface with all business stakeholders, system development, legal, and operations teams. Ensured all products and systems development meet rigorous audits and regulatory compliance prior to implementation.• Prepared business strategies and managed project scopes, providing guidance in the development of technical design, test plans, and user documentation; ensuring new or modified products are vetted from a business, regulatory and compliance perspective.• Facilitated requirements walkthroughs and reviews to elicit project feedback and approvals, maintaining critical relationships between business stakeholders, vendors, and IT partners from project launch to implementation.• Developed State Approval Requirements (SAR) database and communicated regulatory changes and defects to business stakeholders, and ensured products and system functions are in compliance with business requirements and State/Federal regulations. • Conducted design reviews ensuring that system non-functional qualities, defects and enhancements have been addressed and meet the operational requirements of the business.• Analyzed product specifications, systems requirements and developed test cases/user stories for User Acceptance and QA Testing.

Boston, Massachusetts

Prepared advanced calculations of future insurance values for individual life products, including Traditional Life, Variable Life, Variable Universal Life and Universal Life policies, utilizing finacial tools and applications to illustrate complex scenarios and financial transactions. • Developed online training modules and provided technical support and systems training for external users of Illustration software.• Executed testing of newly installed software modifications for both web and desktop Illustration applications.* Designated as elite support leader through excellent service delivery, product knowledge and expertise.

Warwick, Rhode Island

Provided technical knowledge and policy support to Client Service Center, Legal, and internal business partners. Collaborated with IT and business partners to resolve products and system issues relating to policy provisions, estate planning, insurance statutes, and SEC regulations.* Recipient of the 2005 MetLife Rising Star Award and nominated for the MetLife Promise Award for outstanding service and contribution.

Marlborough, Massachusetts

Served as product and technology liaison between international Sales Operations and IT support teams to identify system and product issues. Implemented solutions and enhancements to improve data quality, business processes, and reduce production defects.Defects and Enhancement ManagementCorporate Licensing and ComplianceProduct ManagementFinancial Management

Bachelor Of Science (B.S.), Health Policy And Management

Certificate Of Project Management