Experienced and performance-driven banking professional specializing in financial crime compliance, stakeholder relationship management and regulatory risk mitigation with a proven ability to complete tasks to an exceptional degree and within a timely manner. Skilled in complex investigations, streamlining processes to optimize efficiency and exceeding quality objectives to deliver optimal results. Throughout my career, I have displayed strong analytical thinking, complex problem solving and stakeholder relationship management by creating logical solutions to problems, mitigating deficiencies using the best course of action and engaging with multiple levels of stakeholders to achieve successful outcomes for both parties. My notable achievements include multiple recognition awards within the NAB Financial Crime team for optimizing processes to boost efficiency in the AML/CTF landscape and completing SME duties to an exceptional degree, which includes training and facilitation of new colleagues. I have also received the NAB Merchant Hero award for exceptional customer service and multiple customer experience awards within the Merchant services department.