Viren Solanki Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Orchestrated and oversaw the activities of diverse departments to guarantee smooth operations within the organization. • Monitored hotel facilities and services thoroughly, ensuring adherence to quality standards and functionality.• Collaborated in budget planning and exercised cost control strategies to optimize operational efficiency and enhance profitability.• Delivered exemplary leadership and guidance to personnel, encompassing training initiatives, scheduling logistics, and performance management protocols.• Analyzed client experience delivery workflows and identified areas of optimization to improve operational efficiency.• Achieved an 83% increase in customer satisfaction scores through personalized interactions and streamlined processes, demonstrating a commitment to delivering exceptional service.• Developed and implemented change management plans and response protocols to handle conflicting priorities while championing high levels of customer service. • Analyzed revenue and expense reports, contributing to improved forecasts for quarterly budgets.• Executed operational strategies during peak demand periods, adapting employee arrangements and reducing operational inefficiencies by 65%, and maintaining high service standards.• Leveraged expertise in MS Excel to analyze customer trends and streamline operations to enhance client experiences.• ⁠⁠Analyzed customer needs and offered tailored services throughout customer cycles, exceeding service level metrics to align operational goals.

Toronto, Ontario, Canada

• Consistently championed customer service by adapting to changes and managing multiple priorities with planning and coordination. • Fostered a culture of continuous improvement by delivering training programs focused on problem-solving skills and customer-centric approaches.• Collaborated with department heads and stakeholders to deliver on agile operation practices by analyzing trends to guide decision-making.• Delivered impactful corporate programs and events by collaborating with internal and external stakeholders to ensure seamless client experiences.• Administered compliance with regulatory and policy changes related to the organizational strategies as well as industry related trends.

Mumbai, Maharashtra, India

• Directed comprehensive management of the resort's daily operations. • Systematically monitored guest feedback, instigating and executing improvements based on valuable suggestions, resulting in heightened overall satisfaction.• Encouraged a positive work environment through leadership and motivation among employees to consistently deliver expedited service.• Implemented rigorous cost-control measures and devised revenue-generating strategies, thereby optimizing profitability for the resort.• Developed and executed long-term strategies and goals, fostering the resort's growth and sustainability in a competitive market.• Facilitated seamless cross-departmental collaboration, fostering synergy among teams to ensure a cohesive operational approach and delivering a unified and exceptional guest experience.

Mumbai, Maharashtra, India

Front Office• Handle guest reservations through various channels such as phone, email, and online booking platforms, ensuring accuracy and timely communication.• Assisted in high volume check-ins, checkouts, and room assignments efficiently, striving to exceed guest expectations.• Coordinated room reservations, managing occupancy rates, and optimising room allocations for maximum revenue.Revenue Management• Help analyse market trends, demand patterns, and competitor pricing to support the development of pricing strategies aimed at maximising revenue.• Prepare regular reports on revenue performance, occupancy rates, and other key metrics for review by senior management.• Assist in managing room inventory by monitoring booking levels and making recommendations for adjustments to room availability and pricing.Human Resources• Assisted in the recruitment process by posting job openings, reviewing resumes, and conducting initial candidate screenings.• Supported the implementation of employee engagement initiatives, including surveys, feedback mechanisms, and recognition programs.• Collaborated with HR managers to arrange and participate in interviews, reference checks, and background verification.

Postgraduate Degree, International Hospitality And Tourism Management

Internation Hospitality And Tourism Management, Hospitality Administration/Management

International Tourism And Hospitality Management, Hospitality Administration/Management

Activities and Societies: Internship at Hyatt Regency Mumbai