Sales/Customer Service Associate Seek and offer assistance to customers, while building rapport, to ensure they are comfortable in making purchases. Build positive relationships with vendors to establish accounts. Successfully negotiate prices with customers, contractors and still maintain the target margin for profit. Process and open credit accounts for qualified customers, explain special financing if available. Close open quotes by following up with customers over the phone. Collect unpaid balances upon customer pickup. Successfully resolve customer complaints, resulting in positive outcome. Consistently exceed the projected annual sales goal. Conduct in home estimates. Participate in annual inventory audits. Work and collaborate with Designers. Assist in other departments as needed. Recommend process improvements. Interact with peers and other departments, to assure positive customer relations are maintained. Train and coach new employees.

Kitchen and Bath Department Supervisor Train, coach and supervise staff to achieve department sales goals. Maintain and track production level of associates through sales reports Facilitate weekly meetings regarding individual/department goals. Administer semi-annual productivity reviews. Perform appropriate disciplinary action up to and including termination. Successfully resolve customer complaints, resulting in positive outcome. Assist in other departments as needed. Excellent time management and supervision skills.