Virgile Benoit Email & Phone Number

Rennes, Bretagne, France

Saint-Malo, Bretagne, France

Supporting of all customers (from sales prospects to key accounts) throughout their Mixed Reality journey (use cases identification, adoption & change management...)"Voice Of Customer" representativeDefinition of KPI to help customers monitor benefits of the Mixed Reality technology Creating close relationships with customers to gather and analyse feedbacks to improve overall satisfaction and adoptionMake strategic and functional recommendations about products developed internally Monitoring, configuration and maintenance of ticketing system (Jira Service Management)Participation to events/fares

Saint-Malo, Bretagne, France

In charge of all customers projects across the Mixed Reality Dynamics 365 Suite (Remote Assist / Guides)Managing and coordinating deployment projects from A to ZOnboarding customers through on-site or remote trainingsUnderstanding and definition of customer' needs and use cases to trigger up-sell and cross-sellHardware and software technical expertise (prerequisites, security roles, device enrolment...)

Paris Area, France

Managing the Customer Service Team + external partner (8 agents in total)Ensuring a high level of customer service and positive customer experience Working with Sr Ops managers to develop/challenge proceduresDefining SLAs and KPIs indicators to evaluate agents’ performancesResolving escalates issues (level 3)Involvement in several key company’ projects

Paris Area, France

Supervising the Customer Service Team France + EMEA zone (4 agents)Monitoring daily workflow and setting prioritiesIdentifying and recommending system and workflow improvementsResponsible of team’s development (training, skills improvement...)Weekly and monthly reporting on team’s activity Providing operational and managerial supports managers

Paris

Customer service agent / Sales administration assistant- Everyday use of CRM tool Salesforce- Customer service management- Keeping high standard of clients satisfaction- Managing incidents and complaints- Updating database on a daily basis- Assisting Sales Representatives across EMEA area- Custom invoicing- Handling clients queries over the phone and e-mails- Involvement in several company projects

Edinburgh, United Kingdom

- Supervising the European Customer Service Team (7 agents)- In charge of training of new starters and keeping up to date the training material- Insuring for the communication between the client and the team- Responsible for stock, order and freight of medical devices across Europe- Updating pricing database- Coordinating with accredited services and suppliers- Chasing up invoices payment- EU regulations and HQ procedures

Edinburgh, Scotland, United Kingdom

Responsible for stock, order and freight of medical devices accros EuropeUpdating pricing database, chasing payments overdue invoices Coordinating with accredited services and suppliers

Edinburgh, United Kingdom

Setting up contracts for businesses in SALESFORCE for the French and Benelux marketsAnswering customer queries by phone and emailReviewing and improving documents for the clientsMeeting and exceeding set targetsMaintaining the highest standard of customer careTraining of new employeesDeveloping coaching and training materialLiaising with the sales order processing team

Edinburgh, Royaume-Uni

Trainee Shop Manager AssistantSelling goodsMeeting and exceeding set sales targetsHandling administrationManagement and training of new starters

Licence Professionnelle, Merchandising Du Consommateur / Gestion Du Commerce De Détail

Licence professionelle Commerce Distribution

Diplôme Universitaire De Technologie, Techniques De Commercialisation

Activities and Societies: Responsable de la promotion du département dans les forums d'orientation et C.I.O. de la région, et de.