Senior Customer Success Manager
CurrentImplementation and management of digital transformation in language learning.Public and private institutions.B2B, B2E, B2ISPAIN & MEA & LATAMManagement: Analyse of needsDatabase managementPartners selectionReportingInvoicing and cash-collectionRenewal processUpsellingTender processFollow-up and planning management :Digital language platform implementation and technical deploymentBlended learning coordinationStakeholders coordinationMeetingsProject schedule preparation and executionCommunication plans creation and executionCoordination of evaluation requirementsOtherParticipation in product development analysisFairs and events Coordination with technical and support departments