Virginia Serpas Email and Phone Number

*Annual Compliance requests from over 70 member offices*membership implementation and termination process*One Responsible Source (ORS) Support*Surplus/Excess Lines Support and processing for 12 states*Account/Commission inquiries from over 70 member offices*System/Carrier Administrator*National and Regional conference support*Licensing and appointment support to regional Relationship Managers

*Email Correspondence for Member Services* Mail Processing*Cancellation Notice Processing*Requests from over 150 Agency Network Members

*Overseeing daily operations for office, facilitating bi­monthly sales meetings, and coordinatingconference calls twice a week.*Communication with CEO to create and processed agreements for wine vendor and sales staff*Serving as primary contact for computer equipment maintenance with guidance of IT support*Ordering office supplies and equipment in accordance with company policies and budgetaryrestrictions*Managing daily inventory and processing end of the month inventory… Show more *Overseeing daily operations for office, facilitating bi­monthly sales meetings, and coordinatingconference calls twice a week.*Communication with CEO to create and processed agreements for wine vendor and sales staff*Serving as primary contact for computer equipment maintenance with guidance of IT support*Ordering office supplies and equipment in accordance with company policies and budgetaryrestrictions*Managing daily inventory and processing end of the month inventory adjustment Show less

Managed Import logistics compliance• Designed semi-annual Northern and Southern California price books, weekly sell sheets, incentive sheets and retail marketing material for clients such as Whole Foods• Scheduled company conference, travel and sales schedules; Actively participated in collection calls

*Processed Sales Invoices daily and responded to Customer requests*Performed A/R collections; including analysis or A/R aging report, Collection calls, ans small claim court filing;*Worked closely with bookkeeper to ensure all clients’ payments and credit memos are appliedaccurately;*Coordinated freight logistics and customer shipping activities by GSO, UPS, and FedEx

*Managed Jewelry production by collections for Boutiques and department stores to ship weekly*Processed Daily orders*Conducted project research*prepared monthly sales commission reports*Answered phone calls, sorted and distributed mail

*Processed Daily orders*Conducted project research*Accounts Receivable *Answered phone calls, sorted and distributed mail*Processed shipping daily for all clients