Virginia Jack Email & Phone Number

Decatur, Ga, Us

Atlanta, Georgia, United States

We believe financial planning, when done right, is essential to living well. That’s why we created Facet. Our mission is to improve the lives of millions of Americans by offering impartial and invaluable financial advice and services at an affordable membership fee.

Atlanta Metropolitan Area

As the Sr. Learning Experience Designer at Cortland, I bridged the gap between product development and various internal teams. I conducted comprehensive needs analyses to identify learning gaps, designed engaging learning experiences using advanced instructional design principles, and managed end-to-end learning projects. My role involved creating detailed project plans, delegating tasks, and ensuring timely delivery of tailored learning solutions. I leveraged cutting-edge AI learning technologies to enhance accessibility and engagement, assessed the effectiveness of learning solutions through performance data analysis, and continuously refined designs based on feedback. Additionally, I mentored junior team members, fostered strong cross-functional relationships, and implemented strategic training initiatives to improve employee performance and engagement. My work supported technology enablement, maintained up-to-date training materials, and ensured effective communication and adoption of product updates across the organization.

Greater St. Louis

As an LXD Digital Media Specialist, I designed and developed interactive digital learning experiences using advanced instructional design principles and multimedia technologies to ensure high engagement and effective knowledge retention. I utilized authoring tools and e-learning platforms to create engaging e-learning modules, simulations, and assessments tailored to various learning styles and preferences. Additionally, I developed and applied multimedia elements such as graphics, videos, and animations to enrich learning materials and increase learner engagement. I also collaborated with subject matter experts to develop accurate, relevant content aligned with organizational goals.

Greater St. Louis Area

As an Instructional Designer for U.S. Bank's Consumer and Business Banking organization, I created engaging content, structured courses, and interactive learning scenarios for e-learning modules, games, and simulations. I collaborated with business line and corporate partners to design learning solutions that align with key business goals. I conducted in-depth data analysis to develop a soft skills training program for call center agents in Consumer and Business Banking. Additionally, I developed and launched a comprehensive new hire training program for these agents, which encompassed over 220 hours of blended learning. This program, including a 4-week onboarding, an 8-week peer coach segment, and certified facilitator train-the-trainer workshops, resulted in improved first call resolution and increased positive customer feedback.

St. Charles, Missouri

As a Talent Management Specialist, I collaborated with senior HR leaders to create management tools for leaders, including KPIs and performance metrics. I designed and implemented two intensive leadership development training programs for emerging leaders and high-potential employees. Additionally, I coached senior leadership on succession planning, the 9-box talent review process, and individual and career development plans, leading to actionable steps for employee advancement or addressing underperformance.

Greater St. Louis Area

After working in branch operations from 2012-2016, I was promoted to the Talent Development department. As a Talent Development Specialist, I revamped and facilitated the new employee orientation and onboarding program, establishing criteria and assessing training effectiveness through examinations and simulated activities. I managed the learning management systems (LMS) and employee communication portal. Additionally, I recommended initiatives to promote diversity, inclusion, and harassment prevention, supporting the development and implementation of relevant training.

Greater St. Louis Area

As a Sr. Personal Banker, I built strong relationships with credit union members by identifying their financial needs and referring appropriate products and services. I conducted and completed savings and lending transactions, ensured compliance with regulatory requirements, and balanced the cash drawer daily. Working collaboratively to meet branch objectives, I proactively followed up on membership appointments and loan leads, promoting the credit union through outbound calls, community outreach, and networking. Additionally, I researched and resolved member inquiries and concerns while maintaining up-to-date knowledge of credit union products, services, policies, and promotions.In this role, I also led the hiring, training, coaching, and development of new team members. I served as the primary contact for AB-InBev expat employees, assisting them in establishing credit and financial resources in the United States. Additionally, I developed, wrote, and edited dozens of frontline procedures, which were implemented company-wide. I protected credit union assets and member privacy by adhering to safety, security, and legal requirements, and performed other assigned tasks and functions as required.

Greater St. Louis Area

As a Personal Banker, I built and maintained strong relationships with credit union members through various loan and account products. I managed the loan origination process, which included ordering credit reports, appraisals, and title reports. I conducted and completed savings and lending transactions, ensuring compliance with regulatory requirements, and balanced the cash drawer daily.Working collaboratively to meet branch objectives, I proactively followed up on membership appointments and loan leads, promoting the credit union through outbound calls, community outreach, and networking. Additionally, I researched and resolved member inquiries and concerns while maintaining up-to-date knowledge of credit union products, services, policies, and promotions.I achieved company-wide recognition for surpassing branch goals by 25%. I protected credit union assets and member privacy by adhering to safety, security, and legal requirements, and performed other assigned tasks and functions as required.

Greater St. Louis Area

As an Operations Associate, I traveled frequently to various St. Louis and area branches, assisting in roles such as Service Representative, Personal Service Counselor, and Call Center Representative. I generated sales and provided services for St. Louis area branches of a nationally recognized credit union.In this role, I conducted and completed savings and lending transactions, ensured compliance with regulatory requirements, and balanced the cash drawer daily. I worked collaboratively to meet branch objectives, proactively followed up on membership appointments and loan leads, and promoted the credit union through outbound calls, community outreach, and networking. Additionally, I researched and resolved member inquiries and concerns while maintaining up-to-date knowledge of credit union products, services, policies, and promotions.

Bachelor Of Arts (Ba), Corporate Communications/ Public Relations

Core curriculum included: Principles of Management, HR Management, Principles of Marketing, Marketing Management, International Marketing.

Associate Of Arts (Aa), Business Administration And Management, General

Activities and Societies: Phi Theta Kappa, Honor's Society Graduate, Dean's List honoree Associate of Arts