Virna Padilla Email & Phone Number

Raleigh, North Carolina, United States

Raleigh, North Carolina, United States

Raleigh, North Carolina, United States

Raleigh, North Carolina, United States

Raleigh, Carolina Del Norte, Estados Unidos

- Became the lead trainer in the department and developed an updated training manual for new employees, which reduced the training time by 20%.- Mentored 5+ employees on the job duties and procedures related to the Credit Reporting - Conducted research on the systems to build loan payment histories and proved the accuracy of the delinquencies reported to.

Raleigh, Carolina Del Norte, Estados Unidos

Processed direct and online disputes from members, and maintenance as needed to correct information conveyed to the credit bureaus.- Assisted branches, members and staff with credit reporting questions.- Processed an average on 260 online disputes a month through eOscar system

Durham, North Carolina Area

• Provide comprehensive front line service to include handling all types of account opening and maintenance functions, solving complex member issues, and loan processing assistance, with strong knowledge of credit union.
• Processing Secured Credit Cards and Secured Loans, generating an average of 11 new loans by month.
• Mentored and trained 5+… Show more Provide comprehensive front line service to include handling all types of account opening and maintenance functions, solving complex member issues, and loan processing assistance.
• Mentored and trained 5+ employees on the procedures relating to FSR I and II positions.
• Act as a point of contact, maintaining a database and assisted with account opening and maintenance functions for 4+ partnership programs in the community.
• Collaborated with branch manager to prepare and assisted in financial collections within established federal and state guidelines during branch daily operations and negotiated payment agreements with delinquent members.

Durham, North Carolina Area

• Responsible for day-to-day service and sales activities necessary to achieve an excellent level of customer service and satisfaction. Made any monetary transactions as business needs dictate. Responding to customer.
• Educated new and existing members on the credit union products and services, and cross-sell based on member needs to reach their financial goals.
• Experienced in front line service to include handling all types of… Show more Responsible for day-to-day service and sales activities necessary to achieve an excellent level of customer service and satisfaction. Made.
• Experienced in front line service to include handling all types of account openings and maintenance function on an average of 64 New Deposit Accounts opened monthly.
• Maintained and balance a 10K cash drawer on a daily basis to assist members with monetary transactions.
• Created 2 manuals for the update procedure of how to change address and mistaken SSN on accounts, loans and credit cards.

Raleigh-Durham, North Carolina Area

• Scheduled/confirmed appointments for 10 tax preparers.
• Interact with 40+ customers daily in person or phone through inbound and outbound calls using H&R Block system
• Checked-in clients and their proper documentation to improve the client flow in the office.
• Processed payments and balanced register and books for tax services provided.
• Maintained high level of confidentiality with the sensitive information provided by customers.
• Conducted client intake interviews… Show more

Raleigh-Durham, North Carolina Area

• Provided translation services on the needed basis to the front desk.
• Responsible for addressing and resolving all customer concerns and complaints resulting in a positive customer experience.
• Supervised, trained, coordinated and assigned work tasks for 7 people to ensure prompt, courteous service.
• Coordinate special events and services for up to 200 customers.
• Supervised opening and closing duties; operated POS system and handled payments.
• Responsible of the daily… Show more

Ecuador

• Planned operations during shifts, daily decision-making, staff and clients interaction, and inventory.
• Maintained standards on food safety and quality.
• Trained the kitchen staff of 12 people on food safety and new seasonal dishes.
• Managed kitchen operations and found opportunities to control, optimize and reduce food cost by 1.2%.
• Translated the master recipe book from English to Spanish.

Ecuador

• Managed human resources by recruiting, selecting and training the FOH and BOH employees, and developed the policies and procedures for the personnel
• Created the food and beverage menu
• Prepared the annual budget by estimating food cost and profits, and analyzing variances
• Maintained safe, secure and healthy environment by establishing, following, and enforcing sanitation standards and procedures in order to comply with legal regulations

Ecuador

• Answered the phones and greeted visitors to the main campus
• Assisted new students by providing accurate information regarding careers, admissions procedures, residential life, and how to obtain and maintain a scholarship
• Type letters, develop forms and enter data
• Familiarity with all aspects of office operations as well as services, policies and procedures

Ecuador

• Prepared food according to recipes, presentation standards and food preparation checklist
• Operated ovens, stoves, grills, microwaves and fryers
• Washed and sanitized kitchen area, tables, tools, knives and equipment
• Checked and ensured the correctness of the temperature of appliances and food