Destination Manager
CurrentAs a Destination Manager, I am responsible for fostering strong relationships with transfer companies that serve our customers. I oversee operations across various airports, ports, and stations in United States and Canadá.My daily responsibilities include ensuring smooth operations and seeking out potential transfer companies for new markets. I monitor the quality of service provided, resolve issues promptly, and continuously improve our processes to prevent recurrence. Additionally, I am always available to address concerns, answer questions, and provide necessary information to our transfer partners.Beyond these duties, I create content and guidelines for our Supply department. This includes instructions on using our new platform, navigating the transfer companies' portal, onboarding new employees, and detailed procedures for daily operations.