Charles Wilson Email & Phone Number

• Lead U.S. implementation and training practice increasing the number of qualified product consultants and trainers while company client base doubled.• Wrote new curriculum for corporate training of new workflow and paperless software products.• Provided technical sales support and product demonstration relating product value to client environment helping to improve sale close rate. • Automated 100% of training delivery to existing clients, improving their experience by providing a cloud enabled platform from which they could tailor training to their specific needs.

• Created, tested and deployed implementation methodology for paperless workflow solutions in use by clients in multiple countries.• Led 40 successful teams comprised of internal employees, contractors, consultants and clients in the areas of business process improvement, paperless solution deployment & training, and business continuity planning. • Deployed content management and learning management systems to help empower staff to use new tools and processes such as client lockboxes and private cloud solutions to better service firm clients.

• Led all technology initiatives for 6 years with zero unplanned downtime.• Managed all phases of technology design and implementation during construction of new facilities with a successful overnight data and voice cutover.• Successfully managed paperless workflow conversion eliminating 1,100 sq ft paper file room while helping to standardize workflow across company and affiliated / subsidiary entities.• Deployed and documented a combination of several technologies (Internet / cloud / thin client) enabling individual staff to work remotely while residing in other states.• Solved all software related issues for staff achieving a help desk response time average of less than 5 minutes per request. • Successful project management for all systems implementation, product selection & migration, disaster recovery planning and process excellence initiatives.

• Provided leadership on a variety of projects including thin client deployments in use by hundreds of affiliates in 20 states.• Deployed 2000 customized workstations for a leading health insurance provider.• Implemented storage area network based messaging platform for national retail chain (MS Exchange, IBM Netfinity Severs and EMC Symmetrix).