Kari Herrera Email & Phone Number

California, United States

Greater Los Angeles Area

Catering event sales Event planning Email ManagementCustomer ServiceCalendar ManagementOnline ResearchSocial Media Management/Marketing

Create, modify and/or inactivate user profiles in SFAWeb, Consolidated Inventory (CI) and OneSource with an accuracy percentage of 93% and an on time percentage of 99.95%. Act as a second-level support and collaborate with the Sales & Catering Support Desk with the investigation and resolution of system incidents through ServiceNow.Create and maintain generic accounts for properties to track social business.Perform audits and remediate data within SFAWeb, CI, and OneSource to comply with Internal Audit requirements.Merge duplicate account and contact records within sales systems.Communicate with other Sales and Group Solutions team members to ensure data is consistent across all systems.Create and maintain position records such as organizational hierarchies to access team activity reports.

Consistently achieved $1 million or more (100% or higher of annual revenue goals) by selling 30,000sqft of flexible event space.Pursued new and repeat catering business that fit the hotel sales parameters.Developed nonexistent markets to produce over $70,000 a year.Created, built, and developed long-term business relationshipsCreated awareness of groups within all internal staff, communicate information with other hotel departments in a timely manner.Formulated detailed proposals and negotiated terms while maintaining budget and profitability goals.Participated in creating hotel marketing plan, action plans, and revenue goals.Managed data within Marriott inventory and revenue systems.Improved the monthly data quality score from red zone (54+ errors) to a passing green zone (under 54 errors) with consistently being under 10 errors for 2017.Provided weekly, monthly, and yearly forecast of function revenue along with variance explanations.Assisted in the creation of event menus and pricing.