- Implemented embedded finance journey for one of the largest digital platforms in India- Building v2 of Bank Statement Analyser solution for India and SEA- Launched Bank Statement Analyser solution in Indonesia

Led customer experience projects for Onboarding, VKYC / V-CIP and remittance products on Jupiter. Owned related KPIs such as CSAT, agent connects, ticket resolution rate.- Analysis of user and agent issues across various customer support channels - email, chat, voice- Identification of frictions and associated product opportunities - Building BRDs - such as developing new product flows for enhanced customer / agent journey - Managing internal and external stakeholders… Show more Led customer experience projects for Onboarding, VKYC / V-CIP and remittance products on Jupiter. Owned related KPIs such as CSAT, agent connects, ticket resolution rate.- Analysis of user and agent issues across various customer support channels - email, chat, voice- Identification of frictions and associated product opportunities - Building BRDs - such as developing new product flows for enhanced customer / agent journey - Managing internal and external stakeholders (partner bank, product, data science, engineering, CS operations) to facilitate implementation of BRDs Show less

Part of the core launch team of Bullet - India’s first Credit on UPI BNPL app. - Worked directly with the CRO to build Bullet's overall risk framework - from underwriting to fraud transactions framework to collections operations & strategy- Designed and implemented fraud onboarding checks for Jupiter app (liabilities risk), working closely with Data Science, Product stakeholders and third-party vendors- Built Rewards Abuse Control framework to control rewards abuse against debit… Show more Part of the core launch team of Bullet - India’s first Credit on UPI BNPL app. - Worked directly with the CRO to build Bullet's overall risk framework - from underwriting to fraud transactions framework to collections operations & strategy- Designed and implemented fraud onboarding checks for Jupiter app (liabilities risk), working closely with Data Science, Product stakeholders and third-party vendors- Built Rewards Abuse Control framework to control rewards abuse against debit card and UPI transactions Show less

- Identified growth opportunities for MetLife within the Baby Boomer segment; project involved analysis of Boomer needs & challenges, current offerings and competitive landscape. - Suggested recommendations to US Group Benefits business to drive utilization of Salesforce; project included analysis of current Salesforce adoption, industry best practices and external market adoption.

Worked as part of the HSBC Global Stress Testing team. Responsibilities: --Handled transformation from third-party stress testing solution to in-house solution.-Facilitated compliance of HSBC data for Prudential Regulatory Authority (PRA), Hong Kong Monetary Authority (HKMA) and multiple APAC RWA stress testing exercises. -Increased operational efficiency of existing validation process by designing new automated reports.-Analysed stress testing results for multiple… Show more Worked as part of the HSBC Global Stress Testing team. Responsibilities: --Handled transformation from third-party stress testing solution to in-house solution.-Facilitated compliance of HSBC data for Prudential Regulatory Authority (PRA), Hong Kong Monetary Authority (HKMA) and multiple APAC RWA stress testing exercises. -Increased operational efficiency of existing validation process by designing new automated reports.-Analysed stress testing results for multiple regional stakeholders. Show less

• Initiated development of ‘IFRS9 - Expected Credit Loss’ framework for Indian banks.• Led Basel 2 credit risk regulatory capital solution implementation in close liaison with Finance, Treasury and Technology teams of a leading Sri Lankan bank, for project worth USD 400,000.• Collaborated with CFO and Finance team of one of top 3 European banks to monitor daily RWA and todevelop customized reports; contract contributed USD 120,000 annualised revenue.• Advised & supported 14+… Show more • Initiated development of ‘IFRS9 - Expected Credit Loss’ framework for Indian banks.• Led Basel 2 credit risk regulatory capital solution implementation in close liaison with Finance, Treasury and Technology teams of a leading Sri Lankan bank, for project worth USD 400,000.• Collaborated with CFO and Finance team of one of top 3 European banks to monitor daily RWA and todevelop customized reports; contract contributed USD 120,000 annualised revenue.• Advised & supported 14+ banks to comply with Basel 2 & 3, generating USD 300,000 of annual revenue.• Built Proof of Concept for regulatory capital calculation for retail portfolio of an Egyptian bank.• Suggested recommendations on Risk Governance Framework as part of a USD 135,000 mandate for arenowned Indian NBFC.• Formulated product policies as part of a 5 member team, on calculation of Settlement Guarantee Fund & Loss Absorption Framework for an Indian retail payments organization.• Validated Credit Risk RWA calculations for a Singaporean bank.• Awarded ‘CLAP Award’ (for monthly top performers) for high quality deliverables to banking clients. Show less

Internship in the Transaction Support - Due Diligence practice under Transaction Advisory Services (3rd year of college).Worked onsite for a renowned hospital chain in India. The project was concerned with cash flow management and revenue management for the hospital.