• Involved in Setting up India based GSE team and transitioning work globally.• Leading a team of experts to support Oracle Presales teams globally for an effective demo to prospective customers. The team currently supports 35000+ demos globally.• Setting up processes and methodologies for GSE Support group in India.• Work closely with Sales Management to understand their requirements and pre-seed demos to reduce demo preparation times.• Work with Sales Management to identify gaps in Demo content and Country specific requirements.• Fast tracked automation to scale up operations and reduced redundancies.• Managing Internal Customer Expectations (Sales Consultants).• Aligning KPI’s of India team with Global GSE team.• Involved in Head Count Planning and Budgeting for India team.• Involved in Business Continuity Management and Planning.• Help GSE team manage Critical Sales Campaigns.

• Managed a team of 25 people implement successfully Mapics ERP.• Customer Expectations Management• Involved in Presales Activities• Conflict resolution & setting up priorities• Project Planning & monitoring implementations.• Head count Planning and Budgeting• Initially started as Consultant and worked with companies like Bayer India, BF Goodrich, Baker Gauges to streamline their processes and implement Mapics ERP

The overall job responsibilities included:• Working out Sales Operation Plan (SOP) & monitoring the same.• Working with Dealers to increase Product sales and Market Share• Coordinating import of semi hermetic compressors from Copeland Corporation US.• Responsible for Inventory Management for 8 different compressor models. Improved Inventory Turnover ratio 10%.• Monitoring the Performance of the Regional office in terms of sale of compressors.• Working in close co-ordination with the Logistic department for the allocation and movement of compressors at various Regional offices and dealers.• Product Planning for 2 semi hermetic compressor models right from the idea conceiving stage to the launch of the product.• Customer Feedback and Analysis for the newly launched products and conveying the changes required to the R&D dept.• Customer Complaint Monitoring & resolving the same.

• Meeting customer & analyzing requirement for Packaged & Central air-conditioning.• Designing HVAC systems and preparing Sales Quote for customers.• Negotiations with the client.• Order Booking. • Involved in Tender Bookings.• Achieved 20% over quota in first year itself.