7+ years of experience in IT industry. Current designation : project manager & SAFe scrum master at TCS PME1 certifiedDevelope an excellent working relationship with internal and external stakeholders : leadership team, application owners.Proven experience managing outsourced vendor Experience defining, measuring, monitoring and managing service level agreement SLA'sWell adapted to working in dynamically changing environment.A strong believer in people and processes, I possess people skills and inter personal skills that adds value to my profession.Maintaining and monitoring project plan, timeline and deadlines for deliveriesVery good knowledge of ITIL concept and played role of SMO, Incident manager, Auditor for Change Request and otherTransition planning and execution of transition planManage weekly and monthly status report and quarterly business review with customer Driven ISO audit call as Project manager for TCS and closed audit call with zero findings Drive quality focus across various aspects of account management activities such as risk, opportunities, estimation, budget and time.Key competenciesAbility to motivate and train team member to achieve necessary goalsManaged tracked and co-ordinated INC, change request and problem resolution and escalation process