o Expected to provide strong leadership and guidance to Analysts, Sr. Analysts, and peerso Support Lead and/ or Manager and/ or peerso Expected to mentor Analysts, Sr. Analysts and peerso Support and drive client requests/ needso Expected to independently drive troubleshooting and resolve issues/ roadblockso Input towards test strategy and test plan – expected to follow-up with teams and resources independentlyo Expected to Lead small, medium and large QA initiatives and when required lead multiple QA initiatives in parallel (upon appointment)o Expected to Lead UAT and ORT test phases upon appointmento Expected to work in multiple initiatives in parallel multi-tasking when requiredo Support test automation and load/ performance testing as requiredo Develop updates to test conditions as necessary and updating test scenarios as required due to changeso Document defects in defect-tracking tools and update as required along with re-testing to closureo Assist and/ or drive in development of supplementary documentation as agreed upon with test management i.e. such as training documents, workflow diagrams, System Perspective Flows, etc.o Attend knowledge transfer training as required (provide/ receive)o Participate and input towards business development meetings, documentation and implementationo Participate in consulting engagements for gap analysis, recommendations and implementation of recommended changeso Host and participate in status calls, issue minutes of meetings, drive/ participate in walkthroughs, Q&A sessions, analysis, etc.o Supporting UAT and ORT business testers as requiredo Lead and or participate in incident management support when appointedo Accountable to attend planning sessions and daily scrums as required

- Testing expertise on Salesforce- eCom Testing and Online order testing- Webroot security and Products- Automated Script execution and Performance Analysis- Test execution, documentation, and reporting- Defect and Issue tracking and reporting - Integration and Pairwise testing- Tools and Technology: ALM, Jira, Salesforce, eCom, Cmder, powershell, Selenium, SQL DB, SQL comparator

• To facilitate and manage procedures for daily platform operations, provide internal and external client support, and execute important testing and Quality Assurance functions. • To maintain and institutionalize all required procedures, records, and documentation.• To maintain project dashboard and ensure resolution of tickets within committed SLA.• To contribute towards quality delivery and test process improvement by addressing customer’s issues with utmost priority and adjusting the methods at per employer’s feedback to improve the end performance.• To support the Sagacity operation and process independently or with minimal supervision and also develop a concept clarity on Network communications. • To actively participate in all the training, Internal meetings and execute the committed tasks diligently.

• Requirement analysis, Test planning and development and execution- Involved in Software Development Life cycle and worked on Agile methodology- Developed Test Plan and Strategy document in TMS following company standards- Performed Functional Testing and Regression Testing ensuring a high-quality delivery- Performed Test Data management and ensured Test Exit criteria before test closure• Attended Scrum Ceremonies and Stand-ups- Attended daily meetings and raised issues or any other test-jeopardy in advance- Reported status in Daily Stand-ups and did retrospective avoiding late feedback• Configuration, testing and validation of PLCs- Configured and completed the POC testing to validate the hardware as per the solution standards

> Investigated and delivered remedy and produced solutions to issues reported by customers or other support organizations.> Participated in all reviews, meetings, scrum calls and audits ensuring pre-set quality standards.> Responsible for planning and strategizing testing before development hand off and design CTD model to ensure full requirement coverage.> Proactively planed and participated in deployment plan and taken care of UCT and Post-deployment activities to ensure customer satisfaction.> Provided support to customer during Outage situations, Hot/ Critical issues.> Executed Performance test of applications in Staging environment (Replica of Production).> Ensured a proper and frequent interaction with Scrum team (Development, SE and SM) to avoid extension of Project timeline.> Collaborated with Automation team for automating new features and ensured to reduce manual efforts.> Maintained automated regression suite for existing functionality resulting early completion of regression.Achievements:===========1. A Recipient of “IBM GBS (Business Unit) Service Excellence Award (SEA)” for keeping the client first and achieving high rate of Customer satisfaction by ensuring high-quality delivery2. A Recipient of “Deep Skill Award” for contribution towards Performance testing and Innovation. (IBM : 2016-2017)