Ensure service quality (KPIs) is maintained.Report any instance of SIRT / FraudTimely, complete and accurate processing of transactionsCheck productivity of all the team membersUpdation of SOP at regular intervals.Maintaining Controls Checklist for all Currencies, Market and Accounting deadlines+Performing time & motion study to work on the FTE required by the team.Attending daily & weekly conference call with various onshore counterpartsConducting Yearly… Show more Ensure service quality (KPIs) is maintained.Report any instance of SIRT / FraudTimely, complete and accurate processing of transactionsCheck productivity of all the team membersUpdation of SOP at regular intervals.Maintaining Controls Checklist for all Currencies, Market and Accounting deadlines+Performing time & motion study to work on the FTE required by the team.Attending daily & weekly conference call with various onshore counterpartsConducting Yearly Appraisal Show less

• Well versed with Payment settlements and ‘Swift’ knowledge.Handling reconciliation of different regions. • Mentored team of 12 members• Settlement of Foreign Exchange transactions by ensuring timely processing, Authorizing and contacting the pricing team for final settlements• Providing day-to-day investor services to both the Fund Managers and Investor Managers• Maintaining Controls Checklist for all Currencies, Market and Accounting deadlines

• Instrumental in the transition and establishment of Global ACH Process from United States to India• Successfully handled project transition single handedly and ensured the Standard Operating procedures and daily time sheet and other process related documents are prepared and agreed with the customer• Managing service operations for rendering quality and providing first line customer support by answering queries & resolving their issues, ensuring minimum TAT• Assessing the customer… Show more • Instrumental in the transition and establishment of Global ACH Process from United States to India• Successfully handled project transition single handedly and ensured the Standard Operating procedures and daily time sheet and other process related documents are prepared and agreed with the customer• Managing service operations for rendering quality and providing first line customer support by answering queries & resolving their issues, ensuring minimum TAT• Assessing the customer feedback, evaluating areas of improvements & providing critical feedback to the associates on improvements and achieving higher customer satisfaction.• Dealing in different SWIFT message types• Accountable for monitoring and controlling operational risks and safeguard the bank from potential loss• Efficiently handling Reconciliation of various counterparts viz. Austria, Netherlands, Belgium, Dublin, London, etc.• Handling investigation with regard to non-receipt of funds by beneficiary & other issues Show less