1.Resolved 200+ founder escalations in collaboration with engineering teams, ensuring effective issue resolution.2.Delivered Level 1/2 technical support to over 20,000+ end-users, consistently resolving technical issues promptly.3.Achieved an 84% customer satisfaction rate in July 2024 by providing timely communication and efficient issue resolution.4.Efficiently documented and tracked 702 support tickets using Freshdesk in July 2024, ensuring accurate and swift resolutions.

As a dedicated Product Management Fellow at Product Space, I honed my skills in creating user-centered products that drive engagement and deliver value. My journey involved:1.Strategic Product Development: Collaborating with cross-functional teams to define product vision and roadmaps, ensuring alignment with market needs.Data-Driven Decision Making: Utilizing analytics and user feedback to inform product iterations and enhance user experience.2.Agile Methodologies: Applying… Show more As a dedicated Product Management Fellow at Product Space, I honed my skills in creating user-centered products that drive engagement and deliver value. My journey involved:1.Strategic Product Development: Collaborating with cross-functional teams to define product vision and roadmaps, ensuring alignment with market needs.Data-Driven Decision Making: Utilizing analytics and user feedback to inform product iterations and enhance user experience.2.Agile Methodologies: Applying agile practices to streamline processes and accelerate product delivery while maintaining high-quality standards.3.Stakeholder Engagement: Building strong relationships with stakeholders to gather insights and foster collaboration throughout the product lifecycle.I'm passionate about leveraging my expertise to build innovative solutions that meet real user needs and drive business growth. Show less

1.Consistently exceeded sales and customer service KPIs by 15%, demonstrating a strong ability to meet and surpass targets.2.Increased Customer Lifetime Value (CLTV) by 20% through strategic cross-selling initiatives and in-depth customer need analysis.3.Achieved the highest referral rate, securing 26 referrals in the GATE Exam category, outperforming 70 team members in January 2022.

1.Drove an 18% increase in customer acquisition by implementing targeted market segmentation and optimizing pricing strategies.2.Handled over 600 customer inquiries, delivering prompt and accurate information on products, prices, and availability, which significantly boosted customer satisfaction.3.Boosted customer engagement by 25% through the development of creative marketing materials and innovative advertising concepts, enhancing overall interest in the brand.