Vishal Sharma Email and Phone Number
At NTT DATA Services, my focus as a Project Manager is on steering digital delivery operations with a keen eye for service excellence and strategic solutions. With expertise in digital engineering and SLA management, my role involves orchestrating diverse application teams to ensure seamless functionality of customer-facing websites and applications. The scope of my responsibilities extends to overseeing incident resolution and authentication processes, demonstrating a commitment to maintaining high service standards.In collaboration with our team, we utilize project management tools like JIRA and ServiceNow, reinforcing our capability to manage complex IT healthcare projects. My current/recent experience with Resideo (Honeywell) and Point32Health showcase our team's effectiveness in aligning project deliverables with client expectations. Through meticulous attention to detail and a steadfast approach to customer relations, I am dedicated to delivering projects that not only meet but exceed stakeholder requirements.
Ntt Data Services
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Project Manager - Digital Delivery OperationsNtt Data Services Mar 2024 - PresentBritish Columbia, CanadaClient: Resideo (Honeywell)Key Responsibilities:• Digital Engineering Management: Oversee diverse application teams (including B2B, B2C Sitecore, Salesforce, SAP, Vendavo, Pro-Portal, MyWebTech, Enterworks, Agile PDM, Informatica IICS) to ensure optimal functioning of customer/user websites and applications.• Service Level Agreement (SLA) Management: Manage SLAs effectively to ensure timely resolution of tickets and maintain service quality through Jira.• Authentication and User Management: Handle user authentication and change requests using Auth0 to verify and manage user details securely.• ServiceNow Integrations: Prioritize business-critical applications through CMDB and CI integrations within ServiceNow, enhancing operational efficiency and response times.• Application Impact Analysis: Collaborate with business and application owners, and portfolio managers to develop Application Impact Analysis and Recovery Plan templates, identifying criticality criteria for key applications.• Performance Monitoring: Monitor and review application and website performance metrics including downtime, uptime, and user experience, utilizing tools like App Dynamics, Pingdom, Nagios, and Opsgenie to ensure continuous operation and system health.• Operations Review & Quarterly Reporting: Create and present monthly operations review decks to business stakeholders, highlighting key metrics such as application ticket status, action items, next steps, and alert notifications. Additionally, manage the Quarterly Management Workflow (QMW) deck, gathering and incorporating inputs for various applications to ensure comprehensive quarterly reporting and strategic planning. -
Project Program Management SpecialistNtt Data Services Oct 2022 - Feb 2024British Columbia, CanadaClient: Point32Health; Domain: Healthcare; Approach - Agile (Scrum), WaterfallKey Responsibilities:•Project Management:Manage and coordinate 12+ IT healthcare projects for Point32Health (WebApps, API, Infrastructure)Collaborate with teams to ensure effective communication and synergy.Keep track of project deliverables, timelines, and resource allocation.Tool and Process Expertise:Utilize project tools such as JIRA, ServiceNow, MS Project, Gantt Chart, RAID, and PPM for efficient project execution.Develop and implement processes, including templates for collecting and reporting information and financials.Manage resource grids and allocation requests to optimize team productivity.Comprehensive Planning:Develop detailed project plans, including scope requirements gathered from internal and external stakeholders.Create financial resource budgets, develop schedule, identify critical milestones, and manage interdependencies.Proactively assess potential risks and formulate mitigation strategies.Communication and Reporting:Foster effective collaboration and communication among team members.Gather weekly progress updates and report status using Project Reporter, Clarity, Smartsheet and SharePoint.Monitor project schedule and variances to ensure timely delivery.Contract Management:Create Business Requirement Document (BRD), Statement of Work (SOW) along with contract documents, including Amendments and Task Orders.Attend pre-review meetings with stakeholders for scope and budget approvals.Project Life Cycle and Documentation:Assist in developing project life cycle presentations, including project close-out and pressure test presentations.Ensure comprehensive documentation of project phases and outcomes.Cross-Functional Collaboration:Work closely with cross-functional teams across different time zones.Establish clear scope, schedules, resources, and timelines with teams having diverse functional roles. -
Strategic Policy And Legislation (Spl) Intern Lvl 2 (Policy Analyst)Bc Public Service Feb 2022 - Jun 2022Victoria, British Columbia, Canada• Edited, formatted, & analyzed web content for public-facing policy manual through Content Management System (CMS) Lite tool• Developed project management plan to drive predictable delivery for emerging technologies project (Quantum Technology – cloud environment) through national & international IT/IM jurisdictions scan using agile methodology, research charter, team collaboration & sprint reviews.• Made presentations on critical inputs, risk factors, budget model, and scope of project implementation in sync with BC’s IT framework, followed by strategic recommendations. • Collected qualitative & quantitative research data to compare international jurisdictional scans• Evaluated research tools and methods in sync with BC legislative and policy framework• Prepared a “Question Period” summary from a live Legislative webcast session for the executive audience.• Completed e-learning modules & webinars on Indigenous relations, trust, and reconciliation, Agile fundamentals, Agile business analyst in Scrum, etc. -
Asst. Team LeaderDollarama L.P. Sep 2021 - Nov 2021Victoria, British Columbia, CanadaProvided support to the Store Manager(SM), AM & Team Leader and acted as Manager on Duty (MOD) in absence of SM, AM & TL.Ensured the store opening/closing and asset management procedures are followed.Managed the team & resources of the store to maximize results and store appearance.Ensured the company rules & regulations are explained, understood & followed by team members.Assisted in receiving and stocking of all merchandise. -
Assistant Account/Project Manager - Marketing & SalesTimes Network Jan 2020 - Dec 2020Noida, Uttar Pradesh, IndiaTimes Network is part of India’s largest media conglomerate, The Times Group. It engages over 100 million urban affluent viewers in India and is available in over 100 countries across the globe.Profile:- Marketing/Sales Projects/Campaigns, Media partnership, Omni channel marketing plan, print, digital & FCT for news channels:- Times Now, ET Now & Mirror Now.Responsibilities:• Developed and delivered content integrated marketing solutions/digital & social media marketing projects through team coordination, market research/budget analysis/market trend for the clients through our television news channels & event sponsorships • Managed the planning & implementation of print & tv projects by setting goals, team coordination, sprint planning, reviews, project planning & phase-wise project lifecycle.• Coordinated working with 5+ teams and stakeholders through regular follow-up, agile workflow, & weekly stand-ups to manage various marketing projects based on project timelines & priority levels.• Worked and built lasting relationships & networks with C-level suite & agencies (Group M, Media Com, OMD, Lintas) to create vision and roadmaps for projects to implement the plan and for quick, creative production• Evaluating client profile and working deliverables to check deliverable/inventory status through Salesforce within integrated departments -
Manager:- Marketing ProjectsIndia Today Apr 2019 - Dec 2019 -
Deputy Manager - Marketing & Sales CampaignIndia Today Sep 2014 - Mar 2019India Today Group Mediaplex,Fc-8,Sec-16A,Filmcity,NoidaLiving Media (India Today Group) is an Indian media conglomerate based in Noida Uttar Pradesh, India. It has interests in magazines, newspapers, books, radio, television, printing, and the Internet.Responsibilities:•Developed and delivered content integrated marketing solutions/media partnership/event activities through market research/budget analysis/market trend to create digital and social media campaigns for the brands/clients & event sponsorships • Coordinated & collaborated working with teams to ensure smooth marketing project delivery with the help of project management tools (Salesforce/Jira) and agile approach (sprint reviews, reducing impediments, backlog refinements )• Initiated, planned, monitored, and delivered ROI-driven marketing & print projects with increased mileage and revenues for various clients across healthcare, real estate, and manufacturing domains. Using the salesforce tool in evaluating the client's deliverable progress through a shared portal within operations, sales, and marketing departments. Close working on digital marketing and print marketing campaigns in sync with media agencies (Havas, MediaCom, OMD, Dentsu, Lintas) and clients to provide ROI-driven brand solutions. •Attend industry networking events, exhibitions, seminars, and conferences to build awareness of your industry and meet potential and existing clients.•Keep accurate sales, contacts, and deal consumption records through the salesforce tool.•Build relationships & network with different clientele (corporate, retail, local business & start-ups) to work and manage various marketing projects based on timelines and priority level•Multiple presentations to the executive audience on critical inputs & innovative brand solutions for marketing projects based on client's/group company's requirement through agile methodologies -
Assistant Manager - Sales & MarketingProptiger.Com Mar 2013 - Sep 2014Noida Area, IndiaPropTiger is an independent real estate advisor with a pan-India presence. We possess vast experience and knowledge of real estate in India, and aspire to be your first port of call if you want to buy a residential property in India. Led by a group of dynamic and visionary investors, PropTiger aims to utilize its vast knowledge of the real estate sector to help those looking to buy property in IndiaResponsibilities:• Attend the walk-in customers at sales office, solve their queries & ensure customer satisfaction.• Respond to & follow up sales enquiries using appropriate methods.• Prepare and maintain sales MIS reports.• Coordinate sales & business initiatives and integrate sales processes across the company.• Work with sales operations & sales leadership to ensure business is transacted accurately and within pricing guidelines to the highest ethical standards.• Arranging meetings & site visits of interested clients in Residential projects.• Providing after sales services and assisting in Home Loans for the clients. -
InternKirby Building Systems Jun 2012 - Jul 2012Haridwar Area, IndiaKirby offers one of the most comprehensive steel building product portfolios globally, with applications in major market segments including heavy industry, infrastructure, high-rise buildings, warehouses, factories, oil and gas and leisure structures.Responsibilities:• Inventory Planning and Control by monitoring levels of inventory and determines what levels to maintain and when/what stocks to replenish.• Determining the size of orders to be placed.• Preparing purchase or production orders, receiving and preparing and processing related documents. -
Graudate Engineer TraineeR.R. Machine Tools And Designing Dec 2010 - Jun 2011Noida Area, IndiaResponsibilities:- Providing regular feedback to the production manager (Plan vs Actual)To make the design of the tools with AutoCAD and SOLIDWORKS according to customer's requirement.
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Production EngineerPrim Auto Components Pvt. Ltd Apr 2010 - Jun 2010Chennai Area, IndiaPrim Auto Components Pvt Ltd, Chennai, is almost a two decade old Company, with demonstrated success and sustenance in the highly competitive Auto / Auto Ancillary Industry. Besides holding “Tier 1 Supplier” status for supplies to Ashok Leyland Ltd since 2004, the Company is diversifying to other reputed clients in the heavy and medium commercial vehicle segment.Responsibilities:• Man power handling.• Raw material handling.• Track production towards completion.
Vishal Sharma Skills
Vishal Sharma Education Details
Frequently Asked Questions about Vishal Sharma
What company does Vishal Sharma work for?
Vishal Sharma works for Ntt Data Services
What is Vishal Sharma's role at the current company?
Vishal Sharma's current role is Project Manager - Digital Delivery Operations @ NTT DATA | IT/IM Projects | ITIL | CSM® | Global Management | Change Management | Marketing Projects | System Monitoring | PMI Member | PMP Candidate.
What schools did Vishal Sharma attend?
Vishal Sharma attended Royal Roads University, Jaipuria Institute Of Management, Dev Bhoomi Institute Of Technology.
What are some of Vishal Sharma's interests?
Vishal Sharma has interest in Playing Chess And Cricket, Reading About Automobiles, Mainly Cars.
What skills is Vishal Sharma known for?
Vishal Sharma has skills like Marketing, Sales, Negotiation, Real Estate, Crm, Customer Service, Powerpoint, Microsoft Excel, Microsoft Word, Team Management, Business Development, Management.
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Vishal Sharma
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Vishal Sharma
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Vishal Sharma
Linkedin Top Voice | Fractional Cmo To Select Ceos Seeking Operational Stability & Sustainable GrowthNewmarket, On2hrware.com, gmail.com3 +190584XXXXX
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