Vishnu Jayakumar Email & Phone Number

Abu Dhabi, United Arab Emirates

IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organisation, • installing and configuring computer hardware operating systems and applications;• monitoring and maintaining computer systems and networks;• talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;• troubleshooting system and network problems and diagnosing and solving hardware or software faults;• replacing parts as required;• providing support, including procedural documentation and relevant reports;• following diagrams and written instructions to repair a fault or set up a system;• supporting the roll-out of new applications;• setting up new users' accounts and profiles and dealing with password issues;• responding within agreed time limits to call-outs;• working continuously on a task until completion (or referral to third parties, if appropriate);• prioritising and managing many open cases at one time;• rapidly establishing a good working relationship with customers and other professionals, such as software developers;• testing and evaluating new technology;• conducting electrical safety checks on computer equipment

Abu Dhabi

IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organisation, • installing and configuring computer hardware operating systems and applications;• monitoring and maintaining computer systems and networks;• talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;• troubleshooting system and network problems and diagnosing and solving hardware or software faults;• replacing parts as required;• providing support, including procedural documentation and relevant reports;• following diagrams and written instructions to repair a fault or set up a system;• supporting the roll-out of new applications;• setting up new users' accounts and profiles and dealing with password issues;• responding within agreed time limits to call-outs;• working continuously on a task until completion (or referral to third parties, if appropriate);• prioritising and managing many open cases at one time;• rapidly establishing a good working relationship with customers and other professionals, such as software developers;• testing and evaluating new technology;• conducting electrical safety checks on computer equipment

Abu Dhabi

To diagnose and resolve software and hardware incidents, including operating systems(Windows and Mac) and across a range of software applications.To assist all our users with any logged IT related incident when called upon.To take ownership of issues by carrying out problem analysis to implement temporary orpermanent fixes with the aim of restoring service to the customer as soon as possible;escalating incidents to other support teams where necessary.To accurately record, update and document requests using the IT service desk system.To install and configure new IT equipment.To resolve incidents and upgrade different types of software and hardwareTo resolve incidents with printers, copiers and scannersTo maintain a first class level of customer service ensuring that all customers are treatedefficiently and in an appropriate manner.Maintain excellent verbal communication skills with the ability to communicate effectivelywith technical and non-technical colleagues at all levels in the organisation.

Bachelor Of Business Administration - Bba, Accounting And Business/Management

Diploma In Electrical & Electronics Engineering, First Class