Vishnu Rajeevan Email & Phone Number

United Arab Emirates

Gulf Marketing Group (GMG) One of the leading Retail Organizations in the Middle east, retailer for Under Armour, Timberland, Vans brands with 8,000 plus employees. Under Armour is the leading US based Sports brand established in 1995 and is having presence worldwide. Key Responsibility of Managing Store Operations, P&L responsibility for Two Retail Outlets• Under Armour, Dalma Mall - 3,700 Sq. ft• Under Armour, Yas Mall - 5,500 Sq. ft• Under Armour, Mall of Qatar - 4,500 Sq. ft (Opening Support for 3 Months)Responsibilities  Strategic Planning and ensuing effective retail operation to maximize sales, profitability and continued business growth.  Meet sales goals / target by training, motivating and providing feedback to the team members.  Introducing various store layout plans to enhance guest shopping experience.  Developed tools / systems to overcome the bottlenecks in retail operations. Ensuring effective visual merchandising, customer service delivery, motivation and retention of store personnel in adherence to Underarmour guidelines. Defines goals and KPIs for team member and ensures effective implementation of the UA performance management process.  Developing a culture of excellent customer service, leading by example, resolving customer complaints effectively and promptly Develop talent by constant monitoring, providing guidance, mentoring and coaching to achieve the defined goals. Ensuring availability of merchandise and services by effective management of inventory.  Identifying the cause of shrinkage and developing action plan to overcome then. Key Accomplishments One-day Record Sales - value AED 230,000.00 in Yas Mall One-day Record Sales - value AED 71,000.00 in Dalma Mall Zero Staff attrition rate in the stores handled.  Awarded Store of the Month, 6 times  Branch opening responsibilities of Dalma Mall & Qatar region.  Highest Customer conversion rate is achieved for Yas Mall in pan UAE.

United Arab Emirates

 Stores Handled:- Iconic City Centre, Sharjah, UAE - Alwahda Mall, Abu Dhabi, UAE - Al Ghurair Mall, Dubai, UAE  Responsibilities - Communicating the Store Targets and ensuring customer focus is prioritized at all times- Effective Management of Inventory, damages and stock levels.- Maintains proper loss prevention standards and ensures compliance with cash handling, fraud and theft of products. - Monitors and handles customer complaints and take corrective action in line with policy; resolves customer complaints and responds to feedback in a timely and professional manner.- Oversees cash transaction entry and management (petty cash, point of sales (POS).- Evaluate sales performance, research market trends and competitor trading activities to identify critical business factors and propose action plans to increase sales and profitability.- Regularly audits own store administration and resolves any issues; assists in carrying out annual stock counts and spot checks.- Oversees and monitors all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback’ etc.  Key Accomplishments- Highest one-day record sales for Iconic Alwahda Mall.- 28% business growth in 2014-15.

United Arab Emirates

Stores handled:- Al Ain Mall, Al Ain, UAE  Review all stock loss prevention controls. Implement processes specific to store product/size/ location.  Handle store layout, visual merchandising, stock & fixture positioning according to brand guidelines. Assist in stock replenishment, product launches & promotions. Ensure stock availability on the store floor for customers by following layout follow-up.  Provide an excellent customer service with good selling skills and product knowledge as per the brand standards.  Control and follow up accurate stock and prices. Oversaw warehouse and delivery management / organization by arranging orders including deliveries. Improved customer service through complain resolution, clear communication and report submission to top management. Arrange and organize special offers, discount and bestseller activities of goods. Prepare reports about out of stock goods or merchandise. Custodian of full cash in the store and responsible in preparation of statements related to sales and cash flow

United Arab Emirates

• Analyze stock management information available to ensure sales opportunities are examined.• Ensure goods received into and dispatched from store are checked and discrepancies are resolved.• Supervise the whole store operations.• Prepare & submit Reports for Managers.• Preparing schedule of store personnel.• Conducting Cash turn over’s, petty cash vouchers and cashiering• Capitalizing on best sellers and deriving solutions for slow moving items• Acknowledging customers as they enter the shop• Always prioritizing customers over any other tasks• Completing stock transfers as requested by the Shop Manager• Maintains positive store presentation.