Vishwash Bhatt Email & Phone Number

Dehradun, Uttarakhand, India

Dehra Dun Area, India

Currently leading a team of professionals responsible for serving 600+ societies globally, with a focus on optimizing customer experience and operational efficiency.• Implement GDPR compliance, process mapping, and high standards for data management and data analysis.• Strategizing and executing training programs to ensure continuous employee development and smooth transitions.• Strengthening relationships with society partners, achieving revenue growth, and consistently surpassing partner satisfaction goals• Managing complex projects, emphasizing effective communication, adherence to deadlines, and overseeing User Acceptance Testing for successful project delivery.• Overseeing member list and renewal projects, consistently ensuring high satisfaction and retention rates.• Utilizing analytical skills to monitor team performance metrics and enhance operational efficiency through the use of BI tools like Salesforce, PowerBI, A2R.• Contributing to DE&I initiatives to support teamwork and enhance overall team performance.• Fostering cross-functional collaboration to facilitate efficient workflow and teamwork.

Dehra Dun Area, India

Head of A2 Location | Vodafone India• Led operations and conducted audits of Customer Information Forms (CIF) in accordance with TRAI guidelines, ensuring process adherence, high customer satisfaction, and identifying areas for improvement.• Managed a team of 8, assigning tasks, and fostering a culture of efficiency and effective goal achievement.• Established and maintained strong customer relationships by conducting C-SAT calling and actively incorporating feedback to drive process improvement.• Provided comprehensive training on health, safety, and well-being (HSW) and processes to team members, emphasizing their importance for a safe and productive workplace.• Recruited new team members, defining their key responsibilities, and motivating them to achieve their goals.• Collaborated closely with the sales team, including 5 distributors, Relationship Manager, and Area Sales Manager, to drive seamless operations and customer satisfaction.• Ensured proper file maintenance and conducted quality audits to uphold high standards and regulatory compliance.• Regularly briefed team members on health, safety, and well-being (HSW), highlighting the importance of safety in the workplace for operational success.

Master Of Business Administration - Mba, Project Management

Bachelor Of Business Administration (Bba), Finance, General

organise activities and events, bring sponsorships

High School, Computers