XLRight is a management consulting firm focused on Early Stage/Entrepreneurial business development as well as improving operational excellence in established entities. XLRight’s mission is to help companies develop business plans, complete valuation analysis and raise capital. XLRight also accelerates company performance by assisting management teams in delivering the right products and services, to the right customers, with the right team, in the right way using proven operations management techniques.

I lead private advisory boards for CEO's, Business Presidents and Business Owners, challenging them to think differently, gain insights, make better decisions, take bold action and generate improved results. As a result Vistage group members experience greater freedom, power, creativity, personal fulfillment and transformed lives. The power of Vistage is the effectiveness of the advisory board empowered by the process which focuses on accountability, one-to-one coaching, and expert lead workshops. I am a coach and mentor who provides a rigorous forum for chief executives to accelerate their growth and effectivenss. Each member of the advisory board acts as a "private advisor" and part of the collective "brain trust". The bottom line is members become better leaders, make better decisions, and achieve better results.

Executive Leader with expertise in Finance, Customer Care, Credit and Collections, Marketing, and Business Unit GM:Vice President Network Planning/Integration Management (2013-2014): Lead the development of access/roaming plans delivering over $500M in savings Lead integration of Clearwire acquisition delivering expected synergies on scheduleVice President & GM Sprint Velocity (2012):Negotiated contract with Chrysler Corp to deliver their next generation Telematics platform. Developed business plan and launched Sprint's Telematics business DBA Sprint Velocity.Vice President - Marketing, Customer Retention (2011):Developed customer retention model utilizing Micro-segmentation/Test & Control reducing customer churn by several hundred thousand customersVice President Customer Management (2007-2010):Key member of executive team responsible for improving customer service: Within first 6 months improved service levels from 30% to 50% Reduced call volumes by 100M in 2008 & 2009 Improved First Call Resolution and Customer satisfaction by over 40% Delivered $2B increased operating margin Lead team of over 6,000 customer service representativesVice President Operations Excellence & Billing Services (2005-2007):Introduced Lean Six Sigma and lead cross-functional teams in structured problems solving initiatives to reduce costs, cycle time and improve customer satisfaction. Executive responsible for leading Customer Billing OperationsVice President Customer Financial Services (1995-2004):Lead organization responsible for Credit & Collections, Fraud Management and Payment Processing: Reduced bad debt by over $500M and DSO by 25% Developed business cases which delivered over $500M in increased sales Personally negotiated major bankruptcy settlements during DotCom era saving $150M 1983-1995 Lead variety of functions with increasing responsibilities including business planning, finance and network planning.