Visvesh G Email & Phone Number

Chennai, Tamil Nadu, India

Working as a Lead member of the ZoomInfo Integration Engineering, Implementation and support Team of ZI India providing hands-on guidance and support to clients during the implementation of ZoomInfo products & solutions within the client internals systems. Some of the roles and responsibilities which i handle includes:* Maintain a clear understanding of.

Chennai, Tamil Nadu, India

• Maintain ownership of 50+ enterprise customer related issues until resolved.
• Managing enterprise accounts of the existing customers and perform robust health checks on the tool.
• Conducting training and mentoring of new support technicians by providing daily one on one review system. This has reduced the training period by a month.
• Involved in technical writing to help the team with KB and articles on new features.

India

• Handling product Pre-Sales and evaluation for Applications Manager for USA, Canada and Latin American countries which involves product demonstration over remote access, performing POC, RFP.
• Collaborating and understanding the monitoring requirements for the potential customers and implement the product on various platforms.
• Design and execute test cases to be used in the isolation of issues during the product evaluation phase.
• Create detailed technical documentation defining product theory of operation and simulating test cases issued by prospects beforehand large scale implementations.
• Conducting webinars for global customers remotely and presenting about Applications Manager in workshops and seminars in the Middle Eastern market.
• Collaborate with the marketing team to verify leads and create events to engage activity over webinars and online workshops.

Chennai, Tamil Nadu, India

• Maintaining user Accounts & Groups in AD.
• Installation & configuration of commercial and proprietary application Like Microsoft office, VN WebEx etc.
• Troubleshooting VPN issues which include universal ID – Pulse secure
• Incident tickets thorough SNOW system for user issues will be closed according to our SLA metrics.
• Up-gradation of IOS and providing support to iPhone users.
• Providing Server support to the customer.

Chennai, Tamil Nadu, India

• OS Deployment.
• Installation and troubleshooting MS Windows/ Office products.
• Activating Windows and Office products.

Bachelor'S Degree, Electrical, Electronics And Communications Engineering, First Class

Diploma Of Education, Electrical And Electronics Engineering, First Class

Sslc, First Class