Visvesh G Email & Phone Number

Chennai, Tamil Nadu, India

Working as a Lead member of the ZoomInfo Integration Engineering, Implementation and support Team of ZI India providing hands-on guidance and support to clients during the implementation of ZoomInfo products & solutions within the client internals systems. Some of the roles and responsibilities which i handle includes:* Maintain a clear understanding of application integrations within CRM/MAT environments particularly for Salesforce, HubSpot and Microsoft Dynamics with ZoomInfo platform and available solutions* Engage in clear dialogue with clients to customize the ZoomInfo Integration implementation ensuring the solution aligns with client business needs* Deploy strong troubleshooting skills to diagnose and resolve any technical issues with the integrations or solutions* Identify, catalog, and escalate any product defects and or insufficiencies to the ZoomInfo Product Development and Engineering teams for immediate remediation* Train, coach, collaborate, and troubleshoot with others within the organisation (namely Sales, Client Support, QA Engineering and product management departments)* Hold high-level technical discussions on topics like email protocols, OAuth setup, API, data transformations, CRM workflows and process creation with both internal and external stakeholders* Assist creating technical “how-to” documents when necessary* Publishing of Weekly & Monthly Operation Report to be shared with the Director

Chennai, Tamil Nadu, India

• Maintain ownership of 50+ enterprise customer related issues until resolved. • Managing enterprise accounts of the existing customers and perform robust health checks on the tool. • Conducting training and mentoring of new support technicians by providing daily one on one review system. This has reduced the training period by a month. • Involved in technical writing to help the team with KB and articles on new features.

India

• Handling product Pre-Sales and evaluation for Applications Manager for USA, Canada and Latin American countries which involves product demonstration over remote access, performing POC, RFP. • Collaborating and understanding the monitoring requirements for the potential customers and implement the product on various platforms. • Design and execute test cases to be used in the isolation of issues during the product evaluation phase. • Create detailed technical documentation defining product theory of operation and simulating test cases issued by prospects beforehand large scale implementations. • Conducting webinars for global customers remotely and presenting about Applications Manager in workshops and seminars in the Middle Eastern market. • Collaborate with the marketing team to verify leads and create events to engage activity over webinars and online workshops. • Organize meeting with the product management team to identify and support new technologies to have an upper hand in the product market.

Chennai, Tamil Nadu, India

•Maintaining user Accounts & Groups in AD.•Installation & configuration of commercial and proprietary application Like Microsoft office, VN WebEx etc.•Troubleshooting VPN issues which include universal ID – Pulse secure•Incident tickets thorough SNOW system for user issues will be closed according to our SLA metrics.•Up-gradation of IOS and providing support to iPhone users.•Providing Server support to the customer.•Responsible for managing the service desk open ticket. Gathering required contact information from end users. Assigning tickets to the appropriate resolver groups.•Manage day to day affairs, Configuring MS outlook, Password reset, Account lockout issues etc.•Permission assignments through the active directory in domain controllers.•Creating Notifications and sending to Global teams during Major Interruptions.•Troubleshooting Mobile iron issues, CTI issues and Citrix related issues

Chennai, Tamil Nadu, India

•OS Deployment.•Installation and troubleshooting MS Windows/ Office products.•Activating Windows and Office products.

Bachelor'S Degree, Electrical, Electronics And Communications Engineering, First Class

Diploma Of Education, Electrical And Electronics Engineering, First Class

Sslc, First Class