Vitaliy Babenko Email & Phone Number

Portland, Oregon Area

My primary responsibility here is to provide support for the member support team. When the member support team is unable to resolve an issue, it gets escalated to me, and I troubleshoot the issue and either resolve it, submit a bug, or work with engineering team to figure out a solution.Here are some highlights of the tasks that I actively work on (and.

Portland, Oregon Area

My primary responsibility is to provide support to the employees within the organization, and to also support the internal infrastructure.* Provided support for C-level executives, managers, and their directs reports.* Worked on resolving issues and finding solutions for a variety of server and desktop operating systems, such as Windows Server 2019.

Portland, Oregon Area

• Performed Tier 1 technical support for users that needed assistance with Outlook Mobile for iOS.
• Drove my team twice to the #1 spot for the month and multiple times for the week in performance and customer satisfaction by reviewing new tickets and finding recently trending issues with known solutions and supplying.
• Utilizing the technique above put me individually at #3 spot company-wide for performance and satisfaction.
• The same technique put me individually at a #5 ranking for the year, while only doing support for half a year.
• Performed troubleshooting for IMAP/SMTP and Exchange based accounts. Utilizing resources such error codes, I was able to pinpoint the source of problems, such as incorrect ports, wrong server URL, inability to login.
• Performed troubleshooting for OAuth2 based email accounts (Office 365, G Suite, Yahoo). Helped figure out with issues such as expired access tokens, invalid/rejected refresh tokens.

Portland, Oregon Area

*Recommended customers a specific product based on their needs and requirements.*Greeted and assisted customers at the front of the store.*Gave personal training on Microsoft products (Windows 8, Office products, Skydrive, IE etc.).*After purchasing a product, I helped customers open and set up their device, and verified that the product is in a perfect.

Gresham, OR

*Recommended customers a specific product based on their needs and requirements.*Performed translation around different departments, to Russian speaking customers.*Created credit cards for customers.*Greeted and assisted customers at the front of the store.*Performed inventory count and restocked products that were missing or sold out, at the end of the day.

Portland, Oregon Area

*Drive rental vehicles from the receiving location to the service/cleanup station, and park them in specific position for easy access by service agents.*Transfer serviced vehicles from service location to ready-lot area.*Retrieve rental vehicles from overflow lot to ready lot when the demand is high.*Send vehicles to overflow lot when there is high volume.

Portland, Oregon Area