Vitaliy Babenko Email & Phone Number

Portland, Oregon Area

My primary responsibility here is to provide support for the member support team. When the member support team is unable to resolve an issue, it gets escalated to me, and I troubleshoot the issue and either resolve it, submit a bug, or work with engineering team to figure out a solution.Here are some highlights of the tasks that I actively work on (and worked on):* Use Python and C# to automate manual tasks and improve CI/CD pipeline integration.* Use AWS CloudWatch Insights alongside AWS X-Ray to research and troubleshoot issues with the product.* Use Postman to create custom batch jobs using Collection Runner. Additionally, use it run internal admin APIs made to resolve specific issues.* Work with credit bureaus on resolving platform issues or issues with member's services.* Work with other vendors to resolve any issues that is caused on their back-end.* Investigate bugs by using a combination of AWS services, developer tools, logs, and source code to pinpoint the problem and submit the bug report.* Run batch data loads.

Portland, Oregon Area

My primary responsibility is to provide support to the employees within the organization, and to also support the internal infrastructure.* Provided support for C-level executives, managers, and their directs reports.* Worked on resolving issues and finding solutions for a variety of server and desktop operating systems, such as Windows Server 2019, Windows Server 2012 R2, Windows 10 and Windows 7.* Manage users within internal and external systems and services, such as Active Directory, Office 365, and variety of online services.* Setup SAML authentication with internal services and external using IDP or SP based SSO.* Audit hardware, software and services to make sure that they are compliant and functioning as normal.* Provided support for mobile devices, such as iPads, iPhones, and Android mobile phones.* Work on employee onboarding and offboarding.* Procuring and/or replenishing hardware, software and services.

Portland, Oregon Area

• Performed Tier 1 technical support for users that needed assistance with Outlook Mobile for iOS.• Drove my team twice to the #1 spot for the month and multiple times for the week in performance and customer satisfaction by reviewing new tickets and finding recently trending issues with known solutions and supplying those solutions to the users, thus resolving the issue within a few responses.• Utilizing the technique above put me individually at #3 spot company-wide for performance and satisfaction.• The same technique put me individually at a #5 ranking for the year, while only doing support for half a year.• Performed troubleshooting for IMAP/SMTP and Exchange based accounts. Utilizing resources such error codes, I was able to pinpoint the source of problems, such as incorrect ports, wrong server URL, inability to login due to wrong passwords or not using app passwords.• Performed troubleshooting for OAuth2 based email accounts (Office 365, G Suite, Yahoo). Helped figure out with issues such as expired access tokens, invalid/rejected refresh tokens.• Help users figure out their account type based on the information gathered from the organization website (colleges/universities mostly), or domain provider (GoDaddy, Bluehost, Telstra etc.)• When issue was unresolvable on Tier 1 level, I then escalated issues to Tier 2 with a write-up of the problem and steps taken.• When the issue was actually a bug with the email client, I had to submit a bug report with complete steps to reproduce the issue and submitted it to the admin team, who then submitted to the engineers.• Collaborated online with other Outlook Mobile Support members and shared my findings on particular issues. I also helped support other team members when they had a complicated ticket and needed some assistance with it.

Portland, Oregon Area

*Recommended customers a specific product based on their needs and requirements.*Greeted and assisted customers at the front of the store.*Gave personal training on Microsoft products (Windows 8, Office products, Skydrive, IE etc.).*After purchasing a product, I helped customers open and set up their device, and verified that the product is in a perfect, running condition.*Assisted in troubleshooting their device and finding a solution.*Online technical support with Microsoft Outlook for iOS, utilizing Helpshift support platform.

Gresham, Or

*Recommended customers a specific product based on their needs and requirements.*Performed translation around different departments, to Russian speaking customers.*Created credit cards for customers.*Greeted and assisted customers at the front of the store.*Performed inventory count and restocked products that were missing or sold out, at the end of the day.

Portland, Oregon Area

*Drive rental vehicles from the receiving location to the service/cleanup station, and park them in specific position for easy access by service agents.*Transfer serviced vehicles from service location to ready-lot area.*Retrieve rental vehicles from overflow lot to ready lot when the demand is high.*Send vehicles to overflow lot when there is high volume of returned vehicles.*Assist customers with loading baggage into the rental vehicle.*Perform vehicle counts and send results to the team leader.

Portland, Oregon Area