Vitor Dias Email & Phone Number

Dronfield, Gb

London, United Kingdom

Analysing and processing new international students’ applications for partner university, maintaining communication channels with the university, recruiters, and students. Conducting student assessment interviews and assisting in keeping internal databases and generating status reports.

London, United Kingdom

Provided travel visa advice and assistance. Duties involved scrutinising paperwork and online forms, preparing visa applications, and posting documents. Dealt with customer enquiries via email and telephone. Internally, managed the customer’s database, kept expenditure records, and collaborated with overseas offices, partners, and suppliers.

London, United Kingdom

Assigned by VFS Global Services, liaised between the Consulate, other diplomatic missions, and outsourced services. Developed methods to automate and expedite manual tasks. Managed physical archives, appointments, and answered queries in person, by email or telephone. Further duties included scrutiny of documents, data entry, and organising post.

London, United Kingdom

Connected with foreign diplomatic missions and visa applicants, while observing strict data security and confidentiality practices. Front office work consisted of collecting and scrutinising documents, as well as cashier service. Back-office tasks involved handling queries, data input and provisional administrative assistance. Assigned to the Consulate of Spain in London from June 2014.

London, United Kingdom

Responsible for keeping customer records, developed a new reservation management system based on Microsoft Office tools, which improved efficiency and minimised errors. Duties included assisting guests and visitors, handling calls, correspondence and liaising with hostel’s suppliers and service providers.

London, United Kingdom

Recruited donors for Cancer Research UK, Barnardo’s and St. Mungo’s, raising awareness of urgent social causes. Team leading and planning.

Lisbon, Portugal

Website development, graphic design, revision, and translation. This project also entailed full administration deeds and customer support, bringing me basic experience of marketing, project management and invoicing.

Aveiro, Portugal

Supported billing migrants' health care expenses within the EU. The role comprised general office work, such as document processing (digital and paper), printing, photocopying, and filing onto databases and spreadsheets. Handled phone calls, faxing, correspondence, archiving and assisted visitors. Helped developing in-house software apps and provided ad hoc support to the manager. Particularly, produced operating procedures manuals and trained office juniors.

Aveiro, Portugal

Digital and analogic reproduction, graphic design, configuration and management of informatic equipment. Cashier duties and customer service.

University Of Aveiro, Portugal

Informatics equipment management. User control and assistance. Promotion of Santander Group’s services.

Aveiro Area, Portugal

Telephone sales and product advertisement. Maintenance of customer records.