1st of Jan 1999 I joined Amadeus Data Processing, an Amadeus IT Company, officially. And on the 2nd of Jan I had my very first working day. When I crossed the main gate of the Erding offices I would not have thought that 24 years later I would do the same with the feeling of new comer.Today, 2nd of Jan 2023, I start officially a new role as Head of Customer Success Management in Platform Solutions Management, Global Technology & Cloud PlatformThis is my 5th organizational role in… Show more 1st of Jan 1999 I joined Amadeus Data Processing, an Amadeus IT Company, officially. And on the 2nd of Jan I had my very first working day. When I crossed the main gate of the Erding offices I would not have thought that 24 years later I would do the same with the feeling of new comer.Today, 2nd of Jan 2023, I start officially a new role as Head of Customer Success Management in Platform Solutions Management, Global Technology & Cloud PlatformThis is my 5th organizational role in Amadeus IT, after the DB Operational Management (1999 to 2015), Head of New Services (2015 to 2017) and start of Executive Leadership, Head of Security and Configuration Platform (2017 to 2018), Head of Configuration and DevOps eXperience (2017 to 2021) as also Head of System Stability Improvements (since 2021 and which I maintain in my new role).In Amadeus we put the customer at the heart of all what we do. And as, primarily, an Engineer I learned that we are here to build solutions that matter to our customers. This is well engraved in our processes, in our trainings and in all solutions we built. In my new role I take this DNA to the next level. And it will be my mission to understand and promote the understanding of what are our customers’ expectations and ensure my colleagues in the Engineering field lead their solutions to match these requirementsAs a platform member, me and my team, aim to ensure that the Platform we build in the Cloud fulfills all functional and non functional requirements that enable the success of our customers. We will be in full articulation with the Engineers, solution owners, partners and Amadeus Commercial organization to instantiate this vision. I am thrilled and engaged in this new chapter of my career and happy to share this with all my connections here. Show less

Member of the Executive team leading Technology, Platforms and Engineering (TPE), Senior Leadership Team (TPE), and reporting to the SVP and GM of TPE, an Amadeus company

Configuration & DevOps eXperience mission is to Offer a complete DevOps Suite to the Amadeus Engineering Community, from Collaboration to Infrastructure setup, through software and configuration deployment. Provide Platform and Services powered by in-house and industry standard DevOps products to accelerate the quality and speed of Amadeus Engineering. Maintain a Product Strategy in these areas based on synergies, alignment and efficiencies. Provide transparency on the Division commitments and… Show more Configuration & DevOps eXperience mission is to Offer a complete DevOps Suite to the Amadeus Engineering Community, from Collaboration to Infrastructure setup, through software and configuration deployment. Provide Platform and Services powered by in-house and industry standard DevOps products to accelerate the quality and speed of Amadeus Engineering. Maintain a Product Strategy in these areas based on synergies, alignment and efficiencies. Provide transparency on the Division commitments and contribute to the growth of Amadeus businesses. Show less

Head of the Platform Division responsible for the Security and Configuration Management platforms in the Core Services of Technology, Platforms and Engineering, an Amadeus company.This division is responsible for the design, development and operations of platform solutions in the areas of cyber identity, authentication, configuration management and end user management. And is composed of circa 180 skilled engineering resources distributed across 5 different locations around the world.

Head of Service Management New Services Unit, reporting to GOPS General Manager.The New Services Unit drives the operational implementation of new Amadeus Customer Services, the validation of new technical components required for future architecture or new operational models and the major evolution of existing technical components.

Member of the Executive team leading Global Operations, Senior Leadership Team, and reporting to the EVP and GM of Amadeus Global Operations.

Associate Director at the Division of Data Store ServicesResponsible for the Database Services Department, at the Amadeus IT Group, leading three teams of 40+ engineers distributed across 5 geographically distributed sites.

Manager of the “Database Services Airline and Architecture” department within the “Database Services” division with the following core responsibilities:- Assessing the future directions of Amadeus and creating plans and budgets to ensure the “Database Services Airline and Architecture“ addresses the current and forthcoming needs.- Executing the department plans according to the budgets and priorities allocated and translating them into actuality.- Monitoring and controlling the… Show more Manager of the “Database Services Airline and Architecture” department within the “Database Services” division with the following core responsibilities:- Assessing the future directions of Amadeus and creating plans and budgets to ensure the “Database Services Airline and Architecture“ addresses the current and forthcoming needs.- Executing the department plans according to the budgets and priorities allocated and translating them into actuality.- Monitoring and controlling the activities of the department.- Promoting the continuing development of each departmental staff member so that they can grow, both within the department and within Amadeus.- Assuring that the department actively lives and promotes quality in every aspect of its work. Show less

Team Leader with high focus on architecture, planning and deployment of high availability solutions.- Leadership of a Team that evolved from 6 DBA’s located in Erding, Germany, into a distributed team located in Erding, Miami and Sydney with a total of 23 fulltime staff.Support of several migration projects and the introduction of new critical applications within the Amadeus portfolio of products:- Introduction of Oracle 8i and migration of 4 Production applications from Informix… Show more Team Leader with high focus on architecture, planning and deployment of high availability solutions.- Leadership of a Team that evolved from 6 DBA’s located in Erding, Germany, into a distributed team located in Erding, Miami and Sydney with a total of 23 fulltime staff.Support of several migration projects and the introduction of new critical applications within the Amadeus portfolio of products:- Introduction of Oracle 8i and migration of 4 Production applications from Informix 7.1 to Oracle 8.1.- Introduction of Oracle 9i (9.0 and 9.2) and 10g (10.2) in 30 different applications.- Migration of the data warehouse and billing applications from DB2 in z/OS to Oracle 10g in Unix.- Implementation of High Availability framework based on Oracle Real Application Clusters and Data Guard.Planning, task assignment and supervision of the major activities of the DBA section.Assess, analyse and implement strategic directions for the database environments.Ensure the compliance with the Amadeus corporate directions.Ensure deadlines are met and project deliverables providedEnvision future directions in order to define measurable and realistic objectives to the team members. Show less

DB Administrator, Amadeus Data Processing GmbH, Erding, GermanyRDBMS: DB2/MVS - Version 5 to 7, DB2 Connect EE in Windows NT.- Fully Distributed Database Environment.- Implementation of DB2 V5 Online Reorg.Production and Development Environment with Cobol, CICS and DB2.Data Warehousing and OLAP using Business Objects.Main Tasks: Planning, installation and administration of the production and test DB2 environments; support and consultancy to the development teams; support… Show more DB Administrator, Amadeus Data Processing GmbH, Erding, GermanyRDBMS: DB2/MVS - Version 5 to 7, DB2 Connect EE in Windows NT.- Fully Distributed Database Environment.- Implementation of DB2 V5 Online Reorg.Production and Development Environment with Cobol, CICS and DB2.Data Warehousing and OLAP using Business Objects.Main Tasks: Planning, installation and administration of the production and test DB2 environments; support and consultancy to the development teams; support to the data warehousing teams, migration of SAP/Oracle to SAP/DB2; support to the migration of the billing system to Unix (USS) and C++ with DB2. Show less

DB Administrator, Deutsche Bank, Eschborn, GermanyDB2 DBA support of GDS project – Money Market and Foreign Exchange.- Support of structural implementation with Platinum Tools.- Support of development teams.- Liaison with the operational teams in the support for the software development cycle and production problems troubleshooting.- Performance analysis and optimization.- Presentation of new releases including DB2 V5 and V6.

Lecturer of 2 courses in the B.Sc. in Applied Mathematics- Introduction to Programming - Advanced Programming (Side job)

DB Administrator/System Programmer, Banco Borges & Irmão, Grupo BPIRDBMS: DB2/MVS - Version 3 and 4, DB2/NT Common Server - Version 2.2.- Full distributed database environment.- Implementation of stored procedures.Production and Development environment with Cobol, CICS and DB2; ESW - testing tool.Data warehousing and OLAP using Micro Strategies.Main Tasks: Planning, installation and administration of the DB2 environments; Support to the development teams; support to the… Show more DB Administrator/System Programmer, Banco Borges & Irmão, Grupo BPIRDBMS: DB2/MVS - Version 3 and 4, DB2/NT Common Server - Version 2.2.- Full distributed database environment.- Implementation of stored procedures.Production and Development environment with Cobol, CICS and DB2; ESW - testing tool.Data warehousing and OLAP using Micro Strategies.Main Tasks: Planning, installation and administration of the DB2 environments; Support to the development teams; support to the data warehousing teams. Show less

Lecturer of the following courses of the B.Sc. in Informatics Engineering:- Introduction to Programming - Advanced Programming - Introduction to Logic Programming(Side job)

Banco Português do Atlântico, Grupo BCPDB Adminstrator/System Programmer in the Systems Operational Support team in PortoRDBMS: DB2/MVS - Version 2.2 and 2.3.Production and Development environments with Cobol, CICS and DB2.Informational environment with QMF, QBIS (IBM Canada) and CDD/Desktop (ITAU - Brazil).Administration of Hogan’s Earning Analysis System.Main Tasks: Database administrator of the DB2 environments; Planning and administration of monitoring and query… Show more Banco Português do Atlântico, Grupo BCPDB Adminstrator/System Programmer in the Systems Operational Support team in PortoRDBMS: DB2/MVS - Version 2.2 and 2.3.Production and Development environments with Cobol, CICS and DB2.Informational environment with QMF, QBIS (IBM Canada) and CDD/Desktop (ITAU - Brazil).Administration of Hogan’s Earning Analysis System.Main Tasks: Database administrator of the DB2 environments; Planning and administration of monitoring and query tools; Support to the development Teams. Show less

LIACC - Laboratório de Inteligência Arti cial e Ciência de Computadores - Introduction to Computer Science and Basic Computer Studies under the scope of an European Community Program.- Contribution to the Eurotra EC Project.