Vítor Alberto Canieli Beal Email & Phone Number

Maringá, PR, BR

Maringá, Paraná, Brasil

Responsible for taking the demands and improvements of the support team to development. I monitor customer success, always paying attention to value delivery that can be made based on feedback from our users. I accompany the team by planning processes and managing people, constantly caring to the SLA of tickets and chats and helping to resolve them..

Maringá, Paraná, Brasil

Service and resolution of customer demands via ticket, chat and phone. Preparation of product demonstrations, creation and maintenance of documentation, development of hotfix for customers. During the implementation of the product, I negotiated the deadlines for completion, validations, as well as tests and customer follow-up, so that the tool was more.

Maringá, Paraná, Brasil

Working on 3 different projects, I was responsible for the commercial up to the support part. With the focus on delivering value to the customer, I carried out the requirements survey, checked the deadlines, following the entire development process until the delivery quality. Always listening to the customer, I was able to understand what each one's needs.

Maringá, Paraná, Brasil

Resolution of occurrences of internal and external customers focused on the product, development in Delphi, monitoring of SLA of occurrences and negotiation of deadlines both with the internal team and with customers.

Maringá

Service and resolution of customer demands via ticket, chat and phone. Preparation of product demonstrations, creation and maintenance of documentation, development of hotfix for customers. During the implementation of the product, I negotiated the deadlines for completion, validations, as well as tests and customer follow-up, so that the tool was more.