Vitor S. Email and Phone Number

+ Defined and documented business technological requirements, leading to the successful implementation of CRM and e-commerce systems (B2C/B2B).+ Created data dashboards that improved executive decision-making, optimising sales and operations.+ Facilitated the integration of data and online platforms post-acquisition of Dream Supplies, enhancing data accessibility and reporting capabilities.+ Performed troubleshooting and root cause analysis, streamlined workflows and reducing process inefficiencies.

+ Monitored technical solutions and optimised loyalty programs, improving customer retention.+ Engineered credit routines for prepaid customers, reducing process time by 25% and enhancing the user experience.+ Analysed systems performance, integrated partner solutions, and aligned technology with business needs.

+ Served as a functional analyst in a Business Intelligence project, certifying the Financial Data Mart and Operational Data Store by extracting and validating data from Oracle databases across 35 systems using SQL.+ Conducted Financial analysis for the Finance Management Information System, collaborating with cross-functional teams in Spain, Argentina, Mexico, and Chile to ensure alignment and accuracy.+ Designed and developed performance reports for business segments, relationship managers, products, and clients, meeting the strategic needs of local and global management teams.+ Automated Financial controls and reporting processes using Business Objects, SQL, and Excel, improving efficiency and reducing manual errors.+ Provided support for the data migration during the ABN AMRO acquisition, ensuring the seamless integration of systems into Santander's global operations.

+ Participate in the successful implementation of the ERP MV2000 system, providing end-user training and support.+ Ensured data integrity and reliability in critical healthcare systems, enhancing cross-departmental communication.+ Generated accurate reports to support decision-making, contributing to improved operational outcomes.