Vivek Chauhan Email and Phone Number
Results-driven professional with impeccable Technical Documentation and Business Writing skills, and great competency in building highly effective, motivated, and productive teams aligned to organizational goals and values.A top performer throughout my career, I have rich experience in writing enterprise-grade, end-to-end IT infrastructure documentation, application software documentation (user manuals, online help, installation and configuration guides, administrator guides, API reference manuals, and other artifacts).I have a firm understanding of instructional design and can help create engaging learning content curated for the end users' requirements. With my skills in storyboarding, scriptwriting, visual designing, and effective interpersonal communication, I can lead teams to deliver on-time, high-quality solutions.I am also adept at business writing and corporate communication with consummate skills in researching, interviewing, editing and reviewing, branding, standards establishment, and requirements gathering. A strong advocate of visual communication, I have led a number of successful campaigns at the organizations I have worked with.Skills:• Documentation: MS Word 2007, 2010, 2013, Madcap Flare 11, RoboHelp 9, FrameMaker 10 (working knowledge), Structured Authoring and DITA concepts• Web API Documentation: REST, Swagger, Curl, YAML• Offline API Documentation: MFC, Java• eLearning: Articulate Storyline 360, Articulate Storyline 3, Basic knowledge of Adobe Captivate and Camtasia• Diagramming: MS Visio 2013• Graphics and Design: Adobe Photoshop CC 2015, GIMP, Inkscape• Image Capture and Processing: SnagIT, MadCap Capture, FullShot, Native Windows tools• Office Productivity: MS Office 2013, Advanced Excel, Adobe Acrobat• Programming Languages: Basic familiarity with programming languages: Python, VBA, C, C++, JavaScript, Java• Content/Knowledge Management: WordPress, ServiceNow, Remedy KM, HP Service Management KM, IBM Rational CLM• Web: HTML, CSS, SharePoint• Styleguides: Microsoft Writing Style Guide, Chicago Manual of Style, Elements of Style, NYT Manual of Style and Usage• Methodologies: SDLC, DDLC, Agile • Areas of Interest: Blockchain, Cryptography, Advertising
Launchtrax
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Documentation ManagerLaunchtrax Mar 2022 - PresentBengaluru, Karnataka, India
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Specialist And Team Leader – Technical DocumentationBharat Electronics Ltd. (Employee Of Bhungar It Solutions Private Limited) Jun 2017 - Mar 2022New Delhi, Delhi, IndiaAlong with my team, I am responsible for conceiving, planning, developing, delivering, and maintaining the complete user documentation for the high-stake Defense project I have been associated with for the past four-and-a-half years. I engage closely with System Administrator/Engineers, Software Developers/Leads, Quality Analysts, Business Analysts, Domain Experts/Specialists, and Project Managers to gather inputs, gain domain and technical knowledge, and plan our documentation efforts.I also plan and execute extensive user reviews and testing of delivered documentation by subject matter experts who are technical officers from the armed forces.For delivering the printed documents to different agencies spread across India (more than 240 locations), my team coordinates extensively with the Operations and Materials Management departments to deliver unique sets of printed documents to each agency. My team also works closely with the Training department to plan and create presentations and other training collaterals for conducting training for Defense officers.My team is also closely involved in developing Computer Based Trainings (CBT) and Interactive Electronic Technical Manual (IETM) that are delivered as part of the complete documentation deliverable to the customer.
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Manager -- Technical WritingFiserv Apr 2012 - May 2017Noida Area, India• Working extensively with a large number of stakeholders across multiple projects, platforms, BUs and business channels to deliver end-user friendly and technically correct documentation for enterprise IT Infrastructure• Documenting key infrastructure areas as follows for different products/projects: Platform (Windows, Linux, AIX, or Mainframe); Virtualization; Networking (routers, switches, protocols, ports); Database (Oracle ODA, Exadata, SQL); Monitoring (SiteScope, SysEdge, Splunk, APM); Storage (SAN, NAS) and Backup & Recovery; Perimeter Security, Firewalls and Distributed Security; Load Balancers (ACE and F5); and other areas specific to the projects• Creating easy-to-understand complex IT infrastructure layout diagrams, transaction flows, work flows, and process flows in MS Visio• Serving as the Lead Tech Writer for three large BUs: Investment Services (IS), Financial Risk and Management Services (FRMS) and Enterprise Service Management (ESM)• Coordinating with Operations Leads to ensure that the Support documentation is useful and sufficient for the projects to be successfully turned over to the Operations Engineering• Hosting WebEx sessions for conducting Operations Turnover that usually have 30-50 participants• Managing hiring, resource allocation, mentoring and coaching new hires, performance appraisals, and helping chart the employees’ chosen career path • Monitoring and ensuring documentation delivered by the team members follow established procedures and guidelines• Researching and recommending Technical Documentation tools• Continually improving the standards to make documentation easier to use• Imparting tools trainings• Identifying new opportunities for core Tech Writing Group by interfacing with other departments• Voluntarily undertaking short-term documentation projects for the core Tech Pubs group• Working on eLearning projects for corporate employees -
Senior Lead, Techinal EditorFiserv Jun 2009 - Mar 2012Noida Area, India• Working extensively with a large number of stakeholders across multiple projects, platforms, BUs and business channels to deliver end-user friendly and technically correct documentation for enterprise IT Infrastructure• Documenting key infrastructure areas as follows for different products/projects: Platform (Windows, Linux, AIX, or Mainframe); Virtualization; Networking (routers, switches, protocols, ports); Database (Oracle ODA, Exadata, SQL); Monitoring (SiteScope, SysEdge, Splunk, APM); Storage (SAN, NAS) and Backup & Recovery; Perimeter Security, Firewalls and Distributed Security; Load Balancers (ACE and F5); and other areas specific to the projects• Creating easy-to-understand complex IT infrastructure layout diagrams, transaction flows, work flows, and process flows in MS Visio• Serving as the Lead Tech Writer for different BUs and Operating Groups• Coordinating with Operations Leads to ensure that the Support documentation is useful and sufficient for the projects to be successfully turned over to the Operations Engineering• Hosting WebEx sessions for conducting Operations Turnover that usually have 30-50 participants• Monitoring and ensuring documentation delivered by the team members follow established procedures and guidelines• Continually improving the standards to make documentation easier to use• Imparting training on authoring tools • Voluntarily undertaking short-term documentation projects for the core Tech Pubs group• Working on eLearning projects for corporate employees
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Team Leader – Technical DocumentationNewgen Software Inc. Apr 2006 - Jun 2009New Delhi Area, India• Designing, Developing and Maintaining HTML and Web-based help, User Manuals, Application Programming Interface (API) documentation, Administrator Manuals, and Installation and Configuration manuals for various products and components• Planning and executing delivery schedules in sync with product release cycles of different groups utilizing R&D group’s Image Processing libraries and functionalities • Authoring research papers on Image Processing for the R&D group for international conferences• As the lead writer for Corporate Communications team, preparing business collaterals such as case studies, technical and business white papers, data sheets, articles, newsletters, presentations, press releases for various business verticals• Working closely with vertical heads, product and process specialists, and business analysts for authoring case studies (authored more than 70), articles, and other artifacts to be placed in business publications• Conceptualized, designed, and executed the Innovation campaign by use of posters, weekly emailers, seminars, quizzes, competitions• Leading the Intellectual Property Rights (IPR) team at Newgen, closely working with subject matter experts and patent attorneys, and drafting patents for filing. Along with my senior management, I designed a campaign to promote the awareness and importance of IPR and its importance.• Hiring Technical Writers for the company, and mentoring and coaching new hires -
Sr. Executive – Technical DocumentationNewgen Software Inc. Aug 2004 - Mar 2006New Delhi Area, India• Designing, Developing and Maintaining HTML and Web-based help, User Manuals, Application Programming Interface (API) documentation, Administrator Manuals and Installation Manuals for various products and components• Planning and executing delivery schedules in sync with product release cycles of different groups utilizing R&D group’s Image Processing libraries and functionalities • As the lead writer for Corporate Communications team, preparing business collaterals such as case studies, technical and business white papers, data sheets, articles, newsletters, presentations, press releases for various business verticals• Working closely with vertical heads, product and process specialists, and business analysts for authoring articles, datasheets, feature stories, and other artifacts to be placed in business publications
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ExecutiveNiit Limited Sep 2002 - Aug 2004New Delhi Area, India• Working extensively on designing, storyboarding, formatting, scripting, and editing high-end technical courses for KARTA technologies (Solaris Administration, Introduction to SDH), Courseware Technologies (Crystal Reports 10), ITT Institute (RHEL Administration, JavaScript), and Chubb Institute (Windows 2000 Advanced Server Administration, Exchange Server 2000 Administration)• Designed WBTs, CBTs, ILTs, blended-learning courses, and books/courseware, with extensive experience in courseware design and development
Vivek Chauhan Skills
Vivek Chauhan Education Details
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Computer Programming, Specific Applications -
Maths, Physics, Chemistry -
10+2
Frequently Asked Questions about Vivek Chauhan
What company does Vivek Chauhan work for?
Vivek Chauhan works for Launchtrax
What is Vivek Chauhan's role at the current company?
Vivek Chauhan's current role is Professional Technical Writer on a mission to make content better, simpler, and more usable for the end user.
What schools did Vivek Chauhan attend?
Vivek Chauhan attended Jss Academy Of Technical Education, Noida, Hemwati Nandan Bahuguna Garhwal University, Kendriya Vidyalaya.
What skills is Vivek Chauhan known for?
Vivek Chauhan has skills like Photoshop, Leadership, Microsoft Office, Microsoft Word, Powerpoint, Research, Microsoft Excel, English, Public Speaking, Training, Customer Service, Strategic Planning.
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Vivek Chauhan
Delhi, India -
Vivek Chauhan
Are You Looking For New Opportunities? We Are Hiring For Revenue Manager | Tech Lead | Bdm | Saas | Developer | Software Sales Executive |@Email Us On : Vivekchauhan7246@Gmail.ComSurat -
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