Vivek Nagar Email & Phone Number

• A seasoned professional with more than 15+ years of experience with Customer Service Management, Business Development, Key Account Management, driving revenue through building and maintaining Customer/ Client relationships. • Have managed customers globally in British Telecom, AT&T Broadband, Hewlett Packard, Target Catalogue sales and supporting them via Chat, Email or over the phone.• Maintain confidentiality of customer information at all times.• Experienced and reliable customer service officer with extensive experience providing assistance in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone.• Interact well with customers requesting product information and technical support, responding with professionalism and empathy while proactively resolving conflicts to prevent escalation and ensure customer satisfaction.• Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. Fully committed to following company procedures and winning loyal customers.

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  Client Success Manager

  Smartgroup Corporation

  Jan 2024 - Present - Adelaide, South Australia, Australia