Vivek Sahu Email & Phone Number

Lucknow, Uttar Pradesh, India

Developed and customized ServiceNow applications and modules to meet business requirements and enhance operational efficiency.Collaborated with cross-functional teams to gather and analyze user requirements and translate them into technical specifications.Designed and implemented ServiceNow workflows, forms, scripts, business rules, and UI policies.Integrated external systems and tools with ServiceNow, leveraging RESTful APIs and web services.Implemented ServiceNow IT Service Management (ITSM) processes, including incident management, problem management, change management, and service catalog.Created and maintained ServiceNow reports and dashboards to provide stakeholders with real-time insights and KPI tracking.Conducted system testing and participated in user acceptance testing (UAT) to ensure successful deployment of ServiceNow solutions.Provided ongoing support and troubleshooting for ServiceNow applications, addressing user issues and resolving technical incidents.Stayed updated with the latest ServiceNow releases, features, and best practices, and implemented relevant enhancements to optimize system performance.

India

Proficient in ServiceNow development and customization, including modules such as Incident Management, Problem Management, Change Management, and Service Catalog.Strong knowledge of ServiceNow workflows, forms, scripts, business rules, and UI policies.Experience with ServiceNow integration using RESTful APIs and web services.Familiarity with ITIL processes and ITSM best practices.Excellent problem-solving and analytical skills, with a keen eye for detail.Strong communication and collaboration abilities, with a track record of effectively working in cross-functional teams.