The thought from one of the respected Person Late. Dr. A.P.J Abdul Kalam sir “ You have to Dream Before Your Dreams Can Come True “.Started with a dream to become founder of the Company.Initiated with small idea to serve better business Automation tool for all business activities.Officiel CRM give complete solutions from Lead Management to Customer Management, from Quotation to Orders, Payment collection to Payouts, Employee Salaries to company expenses, Team Target Planning to Marketing Planning, Customer Support to AMC and Too Many Problems with Single Solution for the businesses.

As a Product Head and Co-founder at WarnHack, I'm obsessed with building engaging and effective cybersecurity education. Our platform empowers individuals and organizations in India with the skills to combat cyber threats.We offer real-time feedback, expert-led sessions, and a range of interactive challenges - all designed by our team of cybersecurity gurus.My mission? To make cybersecurity knowledge accessible and affordable for everyone in India. Let's join forces to create a safer digital future!

Responsibilities :a) Help clients get started with the product by proactively engaging with our new customers, providing them online training, and answering their queries.b) Monitor usage by our existing customers and proactively engage with them to suggest new ways of improving their workflow.c) Provide excellent customer service. Increase customer satisfaction, loyalty, and retention.d) Improve customer service experience, create engaged customers, and facilitate organic growth.e) Solving customer queries through emails and remote connections.f) Take ownership of customers issues and follow problems through to resolutiong) Keep accurate records and document customer service actions and discussions. Create tickets for customer complaints and monitor tickets for Turn-Around-Time (TAT) for response and resolutionh) Taking regular feedback from customers and monitoring feedback for service improvements.i) Attending client meetings in the office and at client locationsj,) Understanding customer requirementsk) Coordinating with development team for customization, the rectification of bugs and logical errors.l) Logical testing of new features and customizationsm) Provide online, in-house and on-site training to new and existing usersn) To give an online presentation to existing and prospective customers.o) Control resources and utilize assets to achieve qualitative and quantitative targetsp) Create, train, and monitor the support team.q) Ensure customer-oriented approach throughout organizationr) Maintain an orderly workflow according to prioritiess) Develop service procedures, policies, and standardst) Communicating courteously with customers by telephone, email, letter, and face-to-face.u) To understand IESL products and remain updated on new features.v) Creating a technical document, videos, FAQs, Use Cases

Strategic and Tactical Support: • Defining customer service workflows.• Writing and improving customer service processes.• Collecting and analyzing customer service performance and delivery data, taking action regarding responses, and reporting to the organization.• Measuring and improving overall customer experience levels.Responsibilities:• Specifying and building tools to improve the speed and quality of support.• Onboarding and training new support team members.• Analyzing support workflows and making suggestions to improve efficiency and effectiveness.• Working closely with product teams to understand and give input into product changes relating to the customer service department.• Assisting with the design and rollout of new support channels and service offerings.• Managing schedules of team members according to customer demand and any service level agreements.• Developing and maintaining standard operating procedures for common situations.• Preparing performance reports by collecting and analyzing data from the customer service functions.• Identifying and acting to remove obstacles to delivering consistently high levels of service.• Taking part in forecasting and budgeting for customer service and tracking the actual performance against budget.• Leading and supporting customer service teams through required changes.• Working closely with senior management to help customer service deliver on their components of overall company goals and objectives

• Conducting Webinar’s and Training session for the Channel Partner’s, Customer’s, Internal Team, ICAI, ICSI and for the other Bar Association’s.• Responsible for servicing the product after purchase• Visit customers and perform a walk-thru of the facility, and gather information that will aid in a successful implementation• Render onsite training to the customer during implementation• Provide after implementation call to the customer’s facility to review the project and identify any gaps that may exist• Serve as backup resource to the sales team for online/Onsite demonstrations of the product• Perform product training to the sales team• Respond to customer submitted support requests as needed• Partake in product development meetings to comprehend new functionalities and provide report on customer feedback• Travel to customer facilities as necessary for implementations.

• Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets• Have a good understanding of the businesses' products or services and be able to advise others about them• Collaboration with Chartered Accountants (CA) Associations and groups for new business opportunities.• Generating leads from various events organized for CA Fraternity/Tax Bar Associations.• foster and develop relationships with customers/clients• Handling complete sales process from generating leads, negotiations and closure of sales call.• Responsible for end to end sales of Accounting and Compliance Software(GST, e-Way Bill, TDS, Income Tax and e-Invoicing solution).

I worked here as Support Executive for providing Taxation support of Income Tax, TDS, CMA, XBRL and ROC.Responsibilities:• Manage large amounts of incoming phone calls• Identify and assess customers’ needs to achieve satisfaction• Build sustainable relationships and trust with customer accounts through open and interactive communication• Provide accurate, valid and complete information by using the right methods/tools• Meet personal/customer service team sales targets and call handling quotas• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution• Keep records of customer interactions, process customer accounts and file documents• Follow communication procedures, guidelines and policies• Take the extra mile to engage customers.