Customer relationship management expertise - Resource planning and manpower management to ensure maximum sales conversionResponsible for overall business done through the studio for Bespoke, modular, furniture & décorDeep understanding of business and market we operate inHandling a team of home consultants, design managers, site supervisors.Manage key customers working closely with design team and have experience of managing customers to make sure that they get the best service experience.As part of the leadership team, ensuring the organisation has an effective training programmes and mentor and motivate the team to ensure performance and design excellence.Increase profit maximization through sales and also lead the market penetration and customer conversions across B2C, B2B and Channel partner requirements.Coordinate with internal teams such as supply chain, category, payments, customer support to ensure smooth operations of the studio.Drive customer engagement activities & activations in studios.