• Diagnosing and configuration of Desktop's, Laptop's and Point of Sale Hardware and Software.• Provide remote support and on-site support to clients.• Providing 1st, 2nd and sometimes 3rd Level IT support.• Responsible for managing and maintaining FortiGate Firewalls, FortiAP’s, apply security patches toprevent network breaches. Configure IPsec VPN on Firewall to accept connection from remoteusers.• Responsible for managing and maintaining Windows Active Directory, file server, DHCP and DNS.• Configuring and managing backup and restore procedures.• Responsible for supporting Windows 10 / 11 clients, Backup and Antivirus products,• Deploying new hardware, server backups and evaluating new software and security risk.• Communicating with third party technical specialists.• Manage maintain and configure Lenovo Servers, upgrade hardware to support application loads.• Provide new POS and ERP user training.• Test and Update POS application on over 50 pos machines in 4 different supermarket locations asthey are released by the DEV team.• Replicate issues in Training environment as reported by POS and ERP users and report to DEV teamsfor bug fixes.• Configure android PDAs for stock take and Price label Printing.• Configure RADIUS server for WPA-Enterprise encryption on Branch Wi-Fi.• POS user creation and issuing of cards with single scan QR Code to store supervisors and managersfor authorization of deletions, discount, markdowns and returns.• Configure Chromebook for stock receiving Android phones with Apple Music to play music in thestores.• Attend and resolve common issues with Smart products sold to Customers (Smart TV, BabyMonitors, sound bars, portable speaks, interactive displays)• Lead IT projects for new supermarket openings (CCTV, Switches, Access Point, POS, scanners,printers, servers UPS and CAS Scales)• Liaise with vendors for new equipment purchase and negotiate prices.

• Providing 1st and 2nd Level IT support to end users.• Developing the infrastructure and systems to meet the company’s needs.• Mobil Service Station Server administration and maintenance• POS hardware maintenance (Cleaning and dusting)• Troubleshooting LAN & WAN issues• Antivirus administration deploying and upgrades (Kaspersky)• Providing support for android devices and iPhones• Responsible for smooth operation of POS machines and other POS hardware.• Provide remote user support to 10 Mobil service stations.• Liaise with ISP to resolve any Internet and MPLS related issues.• Change UPS batteries

• Design, implement new network configurations• Setup and configurations of FortiGate Firewall, configurations to establish site to site IPVPN.• Configure Lenovo Server with Hyper-V running 3 Guests (DC, Fileserver, SQL Server)• Setup and configuration of 1st supermarket opening (CCTV, Switches, Access Point, POS, scanners,printers, servers, UPS and CAS Scales)• Creation of products with Item code and PLU in CAS Scale with label design and shortcut keys.• Test and configure Scale Barcode String in LinkPOS for POS to recognize scale labels.• Setup and Installation of POS hardware (POS Machine, Scanners, Receipt Printers, CustomerDisplay)• Provide 1st and 2nd level support to end users

• Provide 1st and 2nd level support to end users.• Diagnose and fix thermal printers (Change TPH, power boards)• POS, desktop and hardware maintenance (Cleaning and dusting)• Search and extract CCTV footage and submit to Management in case of theft.• Maintain toner stocks for 16 nationwide supermarket locations.• Involved in POS and ERP upgrades for 16 Nationwide supermarket locations.• Prep and image POS machines using CloneZilla• Implemented and maintained Squid Proxy with AD integration.• Prep and image new POS machines, configure Datalogic scanners for new supermarket openings

• Troubleshooting HP, Compaq and Lenovo Notebook and Desktop.• Setting up of HP and Lenovo Hardware (Desktop and Notebook).Replacing hardware components such as system board, LCD Panels, Power supply etc.• Installing broadband routers for internet and wireless.• Installing Printers and scanners.• Setting up of PC and Laptops on Domain Network including email configuration with exchangeservers or Mail Daemon server.• N-Computing Installation.• Troubleshooting and updating IOS & Android Tablets.• Windows Server 2003/2008 – Configuration of Domain Controller Server, Active Directory, DHCP,Network Share drives and configuring backup applications.• Installation and Configuration of various brand of Antivirus, such as, TrendMicro, Symantec,Kaspersky, ESET.