Business Excellence Manager
Current
Jan 2023 - Present
AeroLeads people directory · profile
Vivek Dev Email & Phone Number
Manager Business Excellence
at
Sagility
1 work email found
@us.ibm
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Who is Vivek Dev? Overview
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Quick answer
Vivek Dev is listed as Manager Business Excellence at Sagility, based in Bengaluru, Karnataka, India. AeroLeads shows a work email signal at us.ibm and a matched LinkedIn profile for Vivek Dev.
Vivek Dev previously worked as Business Excellence Manager at Sagility and Assistant Manager QC at Moder. Vivek Dev holds Bbm, Finance from Dayananda Sagar Business School.
Company email context
Email format at Sagility
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{first}.{last}@us.ibm
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AeroLeads found 1 current-domain work email signal for Vivek Dev. Compare company email patterns before reaching out.
Profile bio
About Vivek Dev
Overall 18 + years of experience & below are my skill sets• People management• Stake holder management• Drive Service Improvement Plans(SIPs’)• Multiple Six Sigma projects •
Listed skills include Quality Auditing, Quality Assurance, Service Delivery, People Management, and 7 others.
Current workplace
Vivek Dev's current company
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9 roles
Vivek Dev work experience
A career timeline built from the work history available for this profile.
Assistant Manager Qc
Dec 2021 - Oct 2022
Assistant Manager Quality
Oct 2020 - Dec 2021
Lead Ops Excellence, It Infrastructure
Responsible for Stake holder management, Document management on par with ISO standards, conduct SOP PMM Audits & Skill Matrix review/validation & update on quarterly basis. Have added significant value to the Business Unit by driving Service Improvement Plans (SIPs'), coordinating Quality sessions for Bottom Quartile employees. Assisted Delivery team on.
Oct 2018 - Oct 2020
Lead- Quality At Fidelity National Finance India
Heading Quality Management Program for department - LoanCare. Handling quality related client escalations, preparing CAPA & RCA, drafting & implementation of Quality Framework, initiated Quality sessions focusing on critical error impacts
Dec 2016 - Oct 2018
Quality Analyst
Ibm India Private Limited
Responsible for teams quality metrics, identifying the defects as per quality parameters and analyzing the most significant defects. Conducting RCA for any exceptions and share the observation with Operations and share best practices. Preparing Manager / SME audit reports Geo wise and publishing it with top managements. Prepare and share weekly dashboards.
Oct 2013 - Dec 2016
Quality Evaluator
Convergys
Working as a Quality Evaluator. Evaluating call quality of large teamEnsuring that the team meets the quality standards in customer service. Hosting call calibrations for the center leads and managers.Participating in client call calibration.
Oct 2009 - Oct 2013
Senior Associate- Vendor Relations
Worked in a process which dealt with Real Estate Mortgage. I was into one of the sub function called Panel Management which involved managing the independent licensed real estate vendors all across USA. Working on projects assigned by clients.
Aug 2007 - Oct 2009
Associate
workes for client First Advantage, in a background verification process
Feb 2006 - Aug 2007
1 education record
Vivek Dev education
FAQ
Frequently asked questions about Vivek Dev
Quick answers generated from the profile data available on this page.
What company does Vivek Dev work for?
Vivek Dev works for Sagility.
What is Vivek Dev's role at Sagility?
Vivek Dev is listed as Manager Business Excellence at Sagility.
What is Vivek Dev's email address?
AeroLeads has found 1 work email signal at @us.ibm for Vivek Dev at Sagility.
Where is Vivek Dev based?
Vivek Dev is based in Bengaluru, Karnataka, India while working with Sagility.
What companies has Vivek Dev worked for?
Vivek Dev has worked for Sagility, Moder, Fidelity National Financial, Microland Limited, and Ibm India Private Limited.
How can I contact Vivek Dev?
You can use AeroLeads to view verified contact signals for Vivek Dev at Sagility, including work email, phone, and LinkedIn data when available.
What schools did Vivek Dev attend?
Vivek Dev holds Bbm, Finance from Dayananda Sagar Business School.
What skills is Vivek Dev known for?
Vivek Dev is listed with skills including Quality Auditing, Quality Assurance, Service Delivery, People Management, Reporting And Analysis, Bpo, Call Centers, and Management.
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