Responsible for all the IT Operations & Support services for the Corporate Office and its 8 Bank Branch locations, provide support to more than 90 employees and reporting to Director Technology and Productivity

• Maintenance, upgrades and troubleshoot Windows Server environment• Google Apps Administrator• Avaya Phone Systems Site Administration and Central Management• Symantec Endpoint Security Server and Clients administration• OpenVPN Server and provide OpenVPN connectivity to home-office Agents and employees• Bacula Backup Server and setup Windows Clients• Work in team including offshore IT Support guys to provide end-user/customer support to 300+ us-ers• Office 365 for Business Admin role• System Setup for new hired employees in office• Perform break-fix for desktops/laptops in Office: Windows, OSX, Ubuntu and other office equip-ment• Travel Industry Applications Galileo Desktop, Smartpoint, TRAMS BackOffice, AmadeusVista Sell-ing Platform and Sabre Red Workspace• Company Cell Phones device management, Android, IOS and Blackberry• IT Operations Inventory management and procurement• Server Room and Data Center monitoring, cable management, maintenance• User training and Documentation

• Provide desk-side and remote user support to more than 150 desktops users (Dell Vostro 460/260/230/220/200, Optiplex 320, Dimension E520/3100) which includes Call-center Travel Agents, Office staff and IT team• Troubleshoot issues with Windows 7/Xp, MS Outlook, MS Office2010/2007, Thunderbird, up-grades/patches, and Travel agency softwares like Galileo Desktop, AmadeusVista Selling Platform and Sa-bre Red Workspace, network connectivity, IP phones, printers, scanners, photocopiers and other office equipments• Build/Rebuild computer systems, perform user system migration and computer-phone system moves• Troubleshoot server-side issues like Windows2008 Active Directory users, computers, group policies and printers• Update Helpdesk tickets in Ticketing tool, Best Practical - Request Tracker

(Contractual Appointment of IBM Canada) • Install, configure and deploy desktops/Laptops• Install, configure applications and tools• Resolve desktop/laptop/connectivity issues and server-side user password resets, AD us-ers/computers, network shares, folder permissions and printers• Keep inventories of computers, printers, photocopiers, projectors and related IT equipments

PC Technician – End-Of-Life System Refresh Migration Project Aug2011-Feb2012(Contractual Appointment of Dell Canada) • Install, configure and deploy desktops/laptops• Provide technical support, communicate schedule and ensure seamless migration to new desktops /laptopsPC Technician Mar2012-Feb2012(Contractual Appointment of Dell Canada)• Provide post-migration support/training to users for new system• Install, configure applications and tools• Backup systems, Computer moves, password resets, configuring printers, network/Wi-Fi and VPN connectivity

Support Technician (Contractual Appointments) Jan 2011 to Apr 2011 Apr 2010 to Jun 2010• Provide desk-side and remote user support to more than 150 desktops users (Dell Vostro 460/260/230/220/200, Optiplex 320, Dimension E520/3100) which includes Call-center Travel Agents, Office staff and IT team• Troubleshoot issues with Windows 7/Xp, MS Outlook, MS Office2010/2007, Thunderbird, up-grades/patches, and Travel agency softwares like Galileo Desktop, AmadeusVista Selling Platform and Sa-bre Red Workspace, network connectivity, IP phones, printers, scanners, photocopiers and other office equipments• Build/Rebuild computer systems, perform user system migration and computer-phone system moves• Troubleshoot server-side issues like Windows2008 Active Directory users, computers, group policies and printers• Update Helpdesk tickets in Ticketing tool, Best Practical - Request Tracker

Project Officer (Computer Science) Oct 2007 to Nov 2009• Provided project management assistance for government program called UGC-Infonet, “Network of Indian Universities” where University Libraries are given Internet connectivity to access research articles/papers and journals. Drafting communication letters to libraries/ISP etc.Maintain data regarding universities for up-gradation/bandwidth-usage etc• Key member of Network & Quality Control group in office.Provide desk-side and remote user support to more than 100 desktops/laptops (Dell Optiplex 755, HP 4600wWS, HP Compaq Evo, HP 6510d & 6910p) over office LANIssues with operating system (Windows Xp/2000 Prof/Vista), printers (HP LaserJet & DeskJet), scanners, hardware, antivirus software, network connectivity, hubs/switches (D-link DES3526, DES1228) user rights and system patches/upgradesSupport and training to non-IT staff for common desktop applications & mail client• Responsible for following duties out of Server Maintenance ChecklistMonitor Internet link, communicate with ISP, communicate users & get link restoredCheck network connections, take inventory, ensure UPS availabilityUpdate OS (Windows Server 2003 R2 Enterprise Edition) with latest SP and updatesUpdate Antivirus software, check logs to monitor potential harmful activityTake backup of MS SQL Server 2005 database on external HDD