Vivek Gala Email & Phone Number

Mumbai, Mh, In

Mumbai Area, India

Mumbai Area, India

Mumbai Area, India

Assisted the Management team to measure their business performance in the market, identify what gaps are between where the business is and where they would like it to go.Implemented governance processes to integrate and evaluate business performance through financial scorecard and operational dashboards.Mapped existing skills to business requirements and established priorities for acquisition of missing skills and training requirements. Implemented a review system to measure and evaluate employee performance and built performance indicators to align and agree on future objectives.Co-lead and closed 2 client engagements having a combined business worth ~Rs.5cr/$770K.

Mumbai Area, India

Charged with managing ~Rs.6.5cr/$1MM operational budget, leading a team of 10 across Operations, Project Management, Accounts and HR.Responsible for leading and managing all financial and other metric reporting to regional / group management including revenue recognition and project profitability.Lead, guided and supported the Project Management function in India and other regional offices establishing processes for research partner management, tracking project costs, vendor management, project documentation and tracking project pipeline.Streamlined payroll structures and employee contracts ensuring standardisation of policies, processes and documents.Lead the activities for closure of business operations in India including full and final settlement of employees, client and employee related documentation, asset management, settlement of accounts payables and receivables.

Mumbai Area, India

Heading operations for strategic client projects worth ~Rs.25cr/$4MM, responsible for managing project financials, client deliverables, resource and vendor management, quality controls and technology initiatives.Lead a team of 10 reportees along with managing field teams comprising of 30+ FTE and 500+ freelancers.Optimised manpower requirements, re-engineered processes and data collection, thus reducing OPE by ~5% on an Rs.10cr/$1.5MM project.Implemented process improvements and controls, change management processes, quality and security measures that helped improve operational efficiency by more than 25%.Technical expert for liaising with technology teams for development and deployment of custom solutions to integrate with current systems to solve operational issues.Proven expertise to liaise with cross-functional teams of Client Servicing, Product Leadership, Operations, Data Acquisition, Data Science and Infrastructure to successfully manage large-scale projects.

Mumbai Area, India

Lead a team of 3 Project Managers across Sri Lanka, Bangladesh and Nepal who were responsible for project scoping/execution of 10+ strategic/BAU programs across these regions.Program Lead for end to end implementation of Nielsen India’s Panel Security tool – the first country to deploy amongst all Nielsen global offices that was later rolled out to other countries in Asia.Planned and lead deployment of global strategic products like Nielsen Store Observation, Answers Desktop for India and developed and initiated internal processes to improve program delivery within specific timeframes.

Mumbai Area, India

Managing a team of 19 Project Managers responsible for end-to-end deliverables including questionnaire optimisation, survey checking, field management and data and report delivery.Responsible for setting up new client teams, transitioning the existing processes, building additional new processes and monitoring the same to ensure operational efficiency. Visited Ugam’s UK office to review and map the existing processes, understand issues and recommended possible solutions & process improvement, thus improving labour utilisation by 7% and further increasing margins by 4%.Led visit to the client office in Chicago to understand their needs, explore new opportunities, gather feedback to improve and maximise service quality, thus growing sales by 12% and increasing headcount by 25%.Business lead for designing the blueprint and end-to-end implementation of internal project management tool.Trained 50+ Project Management executives spread across various clients.

Bengaluru Area, India

Setup 9-member team for a 24X6 operations and transitioning the process from Mumbai to Bangalore with Zero Downtime.Responsible for mentoring and training the team on immigration rules, managing escalations, weekly reporting and managing day-to-day operations. Effectively improved Customer Satisfaction from around 40% to more than 75% in less than 5 months and reduced turnaround time for queries from 2-3 days to less than a day.

Mumbai Area, India

Rostering and scheduling of employees on a weekly basis.Real-Time Queue monitoring and managing the floor call volumes and achieving the set targets.

Executive Program In Business Management, Business Administration And Management, General

Bachelor Of Engineering - Be, Instrumentation

Higher Secondary School, Science

School