Vivek Garg Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Mumbai Area, India

Summary:leads Digital Product Strategy, Innovations, Digital Transformation & Relationship Management initiatives at Remit2India. As the Product owner, Vivek’s role revolves around collaborating with key stakeholders (Internal & External- Banks, Merchants & Compliance Vendors), identifying, understanding and applying technologies that can transform Customer Experience to increase Operational Efficiencies achieve Business targets. Ownership of Product P&L and Customer Satisfaction Matrix.Job Profile:Product Development• Complete ownership of Product Development, right from identifying the opportunity to conceptualize to Development to Customer adoption.• Formulate Product Vision, Roadmap. Manage Backlogs, Track Project execution to meet Go-Live Schedules and Business Revenue targets.• Digital First Approach- Design new Digital Journeys /workflows & improve the current one’s consistent with Market Trends to have best Customer Experience. • Lead discussions, Negotiate Pricing, Agreements, API integration with partners.• Define the Go to Market Strategy – SWOT Analysis, Competitive Mapping Product Value Proposition. Engage with Marketing teams to design customer promotions & campaigns.• Digital Transformation & Automate processes using latest Technologies -ML/AI to have superlative customer experience. • Keep track of the Regulatory announcements, review processes along with Risk and Compliance teams.• Regulatory representation on Product, Handle Regulatory Audits along with stakeholders. • Drafting of PRDs and discuss with IT team for implementation• Customer Feedback – keep listening, incorporate suggestions for excellent customer experience, stickinessLeadership & Team Management• Work with leadership team to create a forward looking and ambitious Product Platform strategy & influence Business strategy.• Core member of CXO team, Reporting on Product P&L, Market trends, Business opportunities, Product launches and New Developments in-progress.

Mumbai Area, India

Job Profile: - Remit2India & Klinnk together is present in top receiving countries - Created distribution Network from scratch to top 10 receiving countries. - Formulate a strategy for network expansion and integration of various FIs into the resident system. - Sound knowledge on Regulatory framework for Cross Border Remittances.- Lead discussions, negotiate the price and finalizing an agreement with strategic partners.Achievements:- Remit2India & Klinnk has footprints in India, China, Philippines, SriLanka, Bangladesh, Vietnam which contributes to over 40%(227/583mn) of P2P global remittance market - First in Industry to launched 30 seconds remittance product from Australia.- Incorporated Best in class AML & KYC products to ensure a high level of AML/KYC standards.

Mumbai Area, India

Product Initiatives - Design new geo-wise customized products, Promotions for Remit2India which leads to customer stickiness and increase Market Share. - Keeping tap on competition through rigorous analysis of online remittance players.- Keep track of the regulatory announcements in the remittance market... - Re-engineering in Product Offering, Compliance & Operations Processes to maintain high level of standards and improve efficiency.- Monitor Product profitability and advise avenues to improve on profitability.- Organize Product training, create product manuals through a team of Product Associates. Achievements:- Restructuring of customer pricing resulted in additional revenue of 4% PA.- Negotiating on bank’s margins resulted in saving of 40% cost annually.- BillPay2India: First in the industry, an innovative product wherein NRI’s can pay utility payments for their parents and loved ones. USD2mn bills paid annually.- Elite: higher service standards & best exchange rate for exclusive set of customers; resulted in 20% growth in mobilization. - FXVoucher: product offering wherein customer purchase additional FX by paying nominal fees upfront. Additional 2% net revenue.

Corporate Office , Mumbai Area, India

Job Profile: Handling Senior Privilege Account – a premium SB product for Senior Citizens portfolio for Acquisition, Retention/Attrition Management  Conceptualizing and setting up of a parallel sales channel for niche Savings Bank products.  Profitability Analysis of Senior Privilege Product/Initiatives and implementing structural changes for enhancing the profitability of the portfolio Interacting with channels and guiding them with ideas and data Tie up with the Associations like Harmony magazine & Health Cards.  Ensuring timeliness and accuracy of MIS reports to BranchesAchievements: Increasing the acquisition rate to more than 200% in the period of 3 months  Initiated Deepening and cross-selling exercise for Senior Privilege account, instrumental in deepening from 3% to 8.2% Sole driver for initiating Account Monitoring and Count Down reports to ignite healthy competition among branches Major product promotion via Marathon, Walkathon in association with Harmony and Senior Citizen Associations

New Delhi Area, India

Joined bank at Greater Kailash branch in 2005. Based on my skill set, I have been elevated to the level of Zonal Manager in 6 months... Job Profile: Monitoring Zonal Retail business for - Trust, Priority, Senior & Smart Privilege. Designing capsule for the sales team Visit Zone branches for review business, meeting HNI clients, appreciating the performing RMs and motivating the other for business.  Structuring and developing channel-wise and resource-wise budget for the branches Profitability Analysis of Branches and implementing structural changes for enhancing the profitability of the portfolio Selling of other products of the bank & 3rd Party i.e. CASA, Advances, Insurance (Bajaj Allianz), Bonds and Mutual Funds etc.Achievements: Top performer - Senior Privilege Accounts in North Zone. All India No. 1 position in Budget Achievement & No. 2 in New Acquisitions Raised the Value from Rs. 4.2 Cr. to Rs. 11.31 Cr. and Customer base from 440 to over 1000 in a short span of Eleven months Successfully launched & conducted Refer-n-Win Contest at Branch level. Acquired Corporate Banking relations in Cine-max Multiplexes, Central Excise, S2S IT Solutions among few of them.

New Delhi

Job Profile: Go to Market and sell business accounts to the Corporates and retailers. Facilitating Letter of Credits and Bank Guarantees to the corporate clients.  Handling team of RMs, Train them on the product, teach them the way to sell, also understanding the need of the market. Reporting daily counts to the line managers.

Executive Mba- Senior Management Program, Business Strategy And Management, S+

Emdp- Professional Certificate Program, Strategy Management, A+

A strategy is any action that enables a company to produce better performance than a competitor A strategy is doing things that.

Pgdbm, Finance & Marketing, B+

Bachelor Of Technology - Btech, Information Technology

Cbse - 12Th, Science

Cbse - 10Th, Regular