Vivek Inbakumar Email & Phone Number

Dubai, AE

Dubai, United Arab Emirates

• As a trusted technical advisor, I partner with enterprise customers across UAE, Qatar, and Bahrain, guiding them on their observability journey. I deliver tailored solutions that drive application performance and.
• FY24 Cisco Club Winner – Honored to be in the 𝒕𝒐𝒑 1% 𝒐𝒇 𝑪𝒊𝒔𝒄𝒐’𝒔 𝒈𝒍𝒐𝒃𝒂𝒍 𝒔𝒂𝒍𝒆𝒔 𝒇𝒐𝒓𝒄𝒆.
• Consistently exceeded sales targets, earning Cisco Sales Achiever for FY23 and FY22.
• Led multiple strategic ARR +$1M opportunities, fostering growth with key customers and ensuring at least a 50% expansion.
• Championing Cisco Secure Application and Anomaly detection use cases for for on-premises customers – successfully deployed in two customer environments. The feedback from these deployments were communicated to product.
• Proud to contribute to bi-weekly knowledge-sharing sessions for the SEMEA FSR team.Looking forward to driving more innovation and value in the journey ahead!

Dubai, United Arab Emirates

• Joined GSD – a ‘GBM’ group company, to grow the IBM and ‘New Vendor’ software business across channel partners. Worked with customers to grow their understanding on the products proposed through demos and POC’s.
• Evaluated and on boarded a new vendor, Reveille – “an agentless solution purpose built for ECM application monitoring”. Led the pre sales effort to identify & close two successful deals since they were on boarded in Q3.
• Led the pre sales effort for a large enterprise deal in 2018 helping customer refactor their traditional applications into container based applications built using ‘Redhat OpenShift container platform’ (OCP).
• Worked as an architect in 2 engagements with global ISV’s to embed IBM software as a part of their product offering.
• Improved customer driven innovation by architecting and operating an innovation lab based out of GSD premises. Partners who have access to these labs can use it for POC’s or demos to their customers.
• Worked with my General Manager to contribute towards the planning for 2019 & 2020 Revenue and GP numbers. Defined an action plan to successfully achieve the numbers proposed.

Dubai, United Arab Emirates

• Worked as a pre-sales solutions architect in the areas of EAI, BPM, ITSM and APM serving customers across all GCC countries. Architected solutions using TOGAF principles and demonstrated the benefits of proposed.
• Grew the software business from $3.5 million in 2014 to $18 million in 2017.
• Architected multiple strategic deals greater than $1 million.
• Conceptualized, built and launched 2 industry accelerators for Financial Services industry; influenced more than $1m in sales within 2 years of launch
• Member of ‘Hundred percent club’ for the two consecutive years (2014, 2015) that I was on quota.
• Picked up skills in the areas of IBM RPA and API Management to architect and deliver successful ‘first-of-its-kind’ projects with two leading banks in the region.

Johannesburg Area, South Africa

• Led a team of software engineers and designers to own production support and future developments across the entire integration landscape within ABSA bank (Barclays Africa). The ABSA integration stack included products.
• Formulated and implemented a nine month plan to gradually progress the engagement from an ‘onsite resource augmentation’ model to an ‘offshore managed services’ model. Resulted in almost 40% reduction in costs for the.
• Developed processes to raise all service requests and incidents through an incident management tool. Generated operational metrics and presented them to management highlighting the team performance and efficiency.
• Designed and implemented a generic framework to monitor the 1200 integration services. Reduced the time spent by almost 10% as the error queues no longer had to be manually monitored.
• Setup and maintained a ‘Support playbook’ – a single repository for logging resolutions for all support issues encountered by the team which reduced the amount of time it took to on-board a new member into the support.

Johannesburg Area, South Africa

• Was one among the two members identified for a consulting engagement to help ABSA bank set up a BPM/ECM “Center of Excellence”. The engagement was a first of its kind for L&T and had to be delivered within very.
• The consulting work was completed 2 weeks in advance. Ensured that the deliverables were shared well ahead of schedule, giving ABSA stakeholders the sufficient time to review and sign-off.
• Analysed their current business processes and proposed reusable frameworks to fulfil their common requirements such as error handling and logging. This would have saved about 10% of their operational expenses.
• Suggested changes to their Incident/Change and Release management processes to align them in accordance with the ITIL framework.
• Suggested a roadmap for steady adoption of BPM processes in an order of priority.

Bristol & Manchester (UK) And Chennai (India)

• Joined organization as a fresher and worked my way up to become a Technical Team Leader. Worked as a support analyst and lead developer for several successful projects delivered in Java, C#.NET, Visual Basic, C++ and.
• Set up and led the Integration "Center of Excellence" based out of Chennai ODC. Developed solution accelerators as ‘plug and play’ application components which were later productized and sold to external customers.
• Developed and managed the support of in-house tools developed in C#.NET for Problem Management and Knowledge repository management.
• Encouraged team members to develop technical service improvements which reduce process efforts and costs and incentivized them accordingly.
• Consistently met revenue targets through accurate resource allocation, staffing and co-ordination.
• Identified among 5% of the top performing population within organization to be trained in “leadership” programs.

Master Of Business Administration (With Distinction), Business Strategy, Finance And Management, Distinction

Activities and Societies: Member of Staff student liaison committeePublished a report on 'Intelligent automation' and how banks can.

Bachelor Of Engineering (B.E.), Information Technology