Crafting tailored responses to email inquiries, ensuring a personalized and engaging experience.Multi-Channel Support: Efficiently handling queries & interacting via email and social media to maintain high levels of Brand requirements.Ensuring prompt replies to queries, adhering to company response time guidelines.Addressing and resolving queries with empathy and professionalism.Developing engaging and informative content for social media to foster community engagement and brand loyalty.Gathering client's feedback and insights to help improve products, services, and experiences.

 Manage inquiries, resolve issues, and provide information about products and services. Efficiently address customer complaints and concerns to ensure positive resolutions and high customer satisfaction. Maintain a thorough understanding of company products and services to assist customers effectively and deliver relevant information. Demonstrate empathy towards customer concerns while remaining patient and courteous, even in challenging situations. Prioritize tasks to meet customer needs and respond to inquiries promptly, aiming for quick issue resolution. Collaborate closely with other departments (e.g., sales, technical support) to resolve complex issues and enhance the overall customer experience. Adapt to changing situations and customer needs, ensuring a flexible approach to deliver personalized service.

Prepared weekly summaries of key performance indicators related to customer relations activities.Maintained accurate records of customer interactions and transactions.Provided guidance to junior members of the team regarding tasks related to customer relations management.Monitored changes in the industry and kept up-to-date with trends and developments.Built relationships with customers by responding positively to their queries and concerns.Resolved customer complaints quickly and efficiently.

Handling various activities pertaining to Renewal & Billing.Coordination with Zonal Teams for collection of payment.Coordination with Respective Departments if customer dispute is open and resolving the same. Mails checking related to Billing Issues & sending bills, Performa invoices to customers.Mailing plan List & usages report to customer.Maintaining Data & Preparing Pivot Table for Collection Reports.Handling refund-related issues & forwarding them to the Concern team.

I worked as a Senior Associate in a blended process, handling customer queries for an ISP-based client, focusing on billing and grievance operations support. I was subsequently promoted to the client’s payroll at Joister Infoserve Pvt Ltd.