Vivek Gupta Email & Phone Number

Bangalore Urban, Karnataka, India

Bengaluru, Karnataka, India

• Design and deliver leadership programs across Asia focusing on Rentokil-Initial Core Competencies
• Design and drive cross-geography strategies for talent management, employer brand and engagement initiatives, leadership development and succession planning
• Develop and deliver key talent and development management initiatives including: on-boarding and induction, development, succession and retention.
• Lead the DE&I delivery strategy for Asia across all leadership levels
• Provide change management and business integration support for M&A activities across Asia
• Coach leaders at various levels across Asia using various assessment tools (PAPI, Hogan and JDI 360°) to improve their personal & business productivity.

Bangalore, India

Lead the in-country (geography) learning curricula design, development, delivery of learning solutions in line with local regulations and strategic business priorities. Deployed global learning solutions in-country (e.g. Leadership, Professional, Operations & Services etc.), managed Bangalore learning needs analysis (partnering with Head of HR), and.

Bangalore

• Business Management/Analysis
• Lead the IGTSC L&D team, managing 26 L&D specialists/managers with a budget accountability of $ 1M USD
• Performed strategic analyses of readiness needs and recommend actions to achieve consistent and scalable operations within India GTSC
• Performed business operations modeling and capacity planning for cluster support teams and program leads
• Conducted business analysis on operational performance against plan and provide L&D recommendations to increase performanceProject Management
• Planed, lead, scheduled, and coordinated multiple L&D and business projects while interfacing with multiple stakeholders

Hyderabad

Managed the call quality function for the consumer finance business and subsequently the Training team for the entire site. Managed the knowledge delivery solutions for multiple clients across all LOBs - Retail consumer finance, Sales Finance, Risk management, Collections across two locations.Initiated customer centric initiatives for the site to drive.

Bangalore

Managed operations for the Technical Routing business of Microsoft GTSC in India.Established a training pedagogue to assimilate & establish new processes, collaborated with cross site Service Delivery Managers to ensure consistent delivery standards with vendor staff.Collaborated with cross site teams to manage service levels for the business, set and.

Bangalore

Managed and standardized the Training and Development needs across all levels of the organization across 2 sites, managed the Training MIS & Training calendarConducted process, soft skills and behavioral training across junior and middle management levels. Client relationship management and transitioned the training process for a telecom client from UK to.

Bangalore

Built and managed the training team from inception. Managed and standardized the Training and Development needs across all levels of the organization, managed the Training MIS & Training calendar.Migrated two processes from US and UK to India. Designed and built the Knowledge base tool and CBTs.

Bangalore

Managed the end to end CRM training needs of customers, partners and internal teams. Led e-CRM project implementations for a few customers in India and delivered pre-sales technical presentations. Developed customized training modules, including both traditional and media-based deliverables to customers in the APAC region.

Chennai

B.Com, Accounts, Business Studies, Economics

Education record