Vivek Thapa Email & Phone Number

Dehradun, Uttarakhand, India

• Responsible for end to end Operation Management for Internal and External Clients• Responsible for end to end Vendor Management, Procurement and Follow-Ups• Responsible for seamless Project Management and delivery• Responsible for end to end Logistics Management as per project requirement• Accountable for TAT maintenance and on-time delivery along with escalation • Management and handling of errors and issues related to project• Responsible for Catalog Management and Maintenance, Stock management, Backend, and Frontend visibility of catalog clients

Gurgaon, India

At BT, I perform as the primary interaction point for the BTGS contract and business management community, performing various commercial and operational functions. I work with the CDSS GBFM team for Zurich Insurance Group (CSR – OM), and serve as a member of the Operations and Pricing team. I also drive the Inventory Management, Resource Reconciliation, Third Party Contract Administration, and Billing and MI functions.Additionally, I handle back office processing tasks inclusive of reconciliations, commercial management, and transaction processing for global CDSS customers, while delivering exceptional customer service. I also review and interpret financial statistics and other data and produce relevant reports while adhering to defined policies and procedures relating to quality management.Few key accomplishments of this role include:- Appreciated on several occasions by Global Head of TCAP and stakeholders, Account Director on Zurich contract, Supplier Managers of Zurich, Bid Implementation Director for Zurich (as part of CSR team), Project Managers working for Zurich Contract, Internal/External BT teams, and Team Manager, SME and Team Members.- Nominated as Super User for SQE process setup in CDSS and representing GBFM vertical.

Gurgaon, India

Within the scope of my role as a Process Associate, I primarily assisted the seller support services for Amazon US and UK customers. I served as a crucial resource, and provided timely and accurate operational support to merchants selling on the Amazon platform. I addressed system issues, and provided process improvements, all while adhering to service level agreements for email cases.My role also involved the delivery of prompt service to Amazon Sellers and Merchants, including the appropriate escalation of Sellers’ issues. I contributed to a positive team environment and proactively aided team members as required, while maintaining established performance metrics such as quality, productivity, first contact resolution, and attendance.Additionally, I also coordinated with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

Bachelor Of Business Administration (B.B.A.), Marketing

● Awarded 1st prize in Group Song category in college fest GraFest 2012; portrayed Lead Guitarist for college band “Overdrive” ● Succeeded.

Senior Secondary School, Business/Commerce, General