Vivek Verma Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Delhi, India

We are a unique E-facility concierge platform designed to offer a wide range of office services and products. As a D2C company, our vision is to reduce turnaround time (TAT) in procurement through the use of cutting-edge technology. Our platform goes beyond traditional eCommerce by also providing a comprehensive dashboard, enabling users to manage multiple aspects of their operations in one place. We primarily cater to corporates, co-living, co-working spaces, and other service offices in the Delhi NCR region.Key Milestones & Achievements:Launched in January 2020, generating a revenue of ₹15 lakhs by March 2020.Offered a wide range of services and products while establishing strong client relationships and promoting cross-sales.Built a robust supply chain to reduce costs and improve TAT for goods delivery.Vendor Partnerships: Onboarded multiple vendors, primarily manufacturers and distributors, optimizing logistics to reduce transportation costs and streamline operations.Trained Workforce: Developed a skilled workforce to handle project work for major clients, with a strong focus on compliance and Environmental, Health, and Safety (EHS) guidelines.Brand Development: Rapidly built brand recognition, securing key clients such as OYO, Stanza, Astra Global, R-Works, Smartworks, Godrej & Boyce, Arts Pvt Ltd, TBS Delhi, and DTDC buses.Technology & Innovation: Assembled a talented team of freelance tech experts to build AI-driven platforms aimed at enhancing facility management services and streamlining procurement processes to minimize complaints and improve overall efficiency.

Gurgaon, India

- Worked closely with Co-Founders and top management in the central team to develop and implement policies, procedures, and budgets, ensuring strong operational efficiency and error-free facility management.-Developed SOPs and implemented them across teams to maintain standardization and uniformity across all buildings.-Led vendor sourcing and onboarding for OPEX across Pan India. Managed key vendor relationships, tracked vendor pricing, and conducted quality checks and audits to ensure consistent standards.-Led the central operations team for vendor management and logistics, ensuring seamless supplies across Pan India. Managed F&B tie-ups and supported the partnerships & alliances team to generate additional revenue from multiple centers.- Oversaw ticketing systems for facilities across buildings Pan India, conducting RCA to resolve issues. Ensured technical and human resources were aligned with business goals, improving operational efficiency using techniques like 5S, safety rules in facility warehouses, LIFO technique, IN/OUT management, and GRN management.- Developed and updated SOPs to ensure safety and operational standards in areas such as housekeeping, pantry, security, common areas, and warehouses.- Oversaw the effective management of blue-collar and support staff, including OJT, regular training sessions, shift changes, deployments, grievance handling, and maintaining high service standards.-Coordinated with authorities to ensure compliance and provided proper support. Directed workforce planning, assigning tasks, and scheduling activities efficiently.-Managed forecasting, budget planning, and allocation, analyzing variances, and initiating corrective actions. Handled BOQ planning and procurement for upcoming buildings.-Conducted audits and identified operational snags to drive improvements. Focused on enhancing service experiences through manpower training, new equipment procurement, and adherence to health and safety guidelines.

Gurgaon, India

# Assisting Community Managers/ operations managers in resolving on-site client issues related to hospitality, equipment, quality, customer service, technical glitches, etc., and devising ways of improving client experience# New Building Launch planning, processing, team setup, budgeting, and overall compliance management.like OC, CC, Fire, LIFT NOC, Electrical NOC, Commissioning Reports, and much more # Cost optimization through different methods to reduce the Operational cost per Building. # Integrated technology for smooth operations and procurement Timesheet, Zoho, Happay, Buildsupply, etc.# Launch Central procurement and centralize all procurement channels for competitive rates and effective delivery.

Gurgaon, Haryana, India

# Supervise daily operation activity related to Property Management, vendor management & onboarding, team training(blue collar), and ticket handling. # Setup schedule from furniture delivery, kitchen, and electronics equipment to property cleaning and final snagging and property listing on the portal. # Responsible for smooth move-in & settling of customers.# Close interaction with tenants for community building activities like forming Music Clubs & planning community events and welcome gifts during clients' move-in. # Enhancing client experience through my hands-on experience in facilities management, hospitality, billing, and general administration.# Responsible for making properties live from inspection stage to final finishing. # Ensuring high customer service & customer satisfaction levels by monitoring online ratings and raised tickets thus achieving excellent NPS and online ratings for the company # Handle software for customer escalations and property onboarding SALESFORCE, FRESHDESK & REDMINE and share daily and monthly reports with management about ticketing and property on snagging and onboarding.# Responsible for operational expense in allocated property and repair and maintenance for all sites across Gurgaon, Building local Vendor network Area wise for better quality products with competitive rates.# Launch NESTAWAY IN Faridabad with zero error-free property, Build a vendor network for assisting us in Faridabad & handle city operations in TAT.

New Delhi Area, India

Campus placement as 'Management Trainee' for the post of Relationship Manager. handle the team of executives and guide them and follow up on more CASA Accounts.Highly focused on building a relationship for Corporates for Salary accounts and present bank for other cross-sales products.

Master Of Business Administration (M.B.A.), International Business And Marketing

High school

Bachelor Of Commerce (B.Com.)