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Vivian Lima Email & Phone Number
Analista de Operações Sênior
at
iFood
1 work email found
@allis.com.br
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Analista de Operações Sênior
Location
Campinas, São Paulo, Brazil
Company size
Who is Vivian Lima? Overview
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Quick answer
Vivian Lima is listed as Analista de Operações Sênior at iFood, a company with 20 employees, based in Campinas, São Paulo, Brazil. AeroLeads shows a work email signal at allis.com.br and a matched LinkedIn profile for Vivian Lima.
Vivian Lima previously worked as Senior Community Operations Team Lead at Uber and Community Operations Team Lead at Uber. Vivian Lima holds Master Of Business Administration - Mba - Project Management from Pontifícia Universidade Católica De Campinas.
Company email context
Email format at iFood
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{first}.{last}@allis.com.br
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AeroLeads found 1 current-domain work email signal for Vivian Lima. Compare company email patterns before reaching out.
Profile bio
About Vivian Lima
Passionate about helping and inspiring people. My style of leadership is leading by example with empathy and respect. Solid experience in managing customer support teams in a fast-paced environment, specifically in a hyper growth tech company of ride-sharing that operates in +70 countries. Frequently recognized by co-workers for being customer centric, problem solver, attentive to details and result oriented person.Work experience on projects with different stakeholders from LatAm countries, mostly focused on continuous improvement and customer experience.Knowledge of predictive project planning (PMBOK - PMI Institute) and agile methodology. Have worked with CRM tools such as Zendesk and Salesforce and JIRA for project management and issues tracking. Besides that, I'm also interested in data analytics and product management.
Listed skills include Microsoft Office, Pesquisa, Microsoft Word, Microsoft Excel, and 9 others.
Current workplace
Vivian Lima's current company
Company context helps verify the profile and gives searchers a useful next step.
Ifood
Website
Employees
20
AeroLeads page
7 roles
Vivian Lima work experience
A career timeline built from the work history available for this profile.
Senior Community Operations Team Lead
- Managed driver and courier in-person support operations in 3 different cities simultaneously- Led 13 FTEs + 4 EXTs, holding weekly 1:1s for performance and/or personal development discussions- Consistently achieved above targets of quality and efficiency metrics (CSAT, FCR, AHT, Conversion)- Analyzed and planned different strategies for improvements.
Jun 2019 - Jun 2023
Community Operations Team Lead
- Managed driver and courier in-person support operations in 4 different cities simultaneously- Led 13 FTEs holding weekly 1:1s for performance and/or personal development discussions- Consistently achieved great quality and efficiency results (CSAT, FCR, AHT, Conversion)- Was an active member of the Change Management Team taskforce for improvements in.
Feb 2018 - May 2019
Specialist Ii
- Did daily in-person interactions with driver and courier partners - Supported agents during interactions, being the first level of escalation doing a triage and escalating to coordinator when applicable - Helped agents during complex interactions, specially the difficult ones (eg. sensitive matters, altercations) - Organized and presented lectures and.
Jan 2017 - Jan 2018
Specialist I
- Did daily in-person interactions with driver and courier partners - Escalated issues of different subjects and impact to leadership and Ops team - Did post-interaction contacts with clients by phone and message to help them succeed in the platform - Organized and presented lectures and webinars for new drivers and couriers partners, reaching variable.
Jan 2016 - Dec 2016
Administrative Assistant | Customer Support
- Customer Support by email and phone - general inquiries- As sales person, was responsible for selling parts for technical repairs (air conditioner)- Negotiated prices and time with freight companies- Responsible for organizing a weekly agenda and schedule appointments for in-person technical repairs, being the main contact between clients and tech team.
May 2013 - Jun 2015
Finance Administrative Assistant
- Accounts Payable and Receivable: paying invoices and debt collection- General administrative routines, organization, archives - Generated daily and/or weekly financial reports - Responsible for in-person banking subjects and services
Nov 2009 - Jun 2012
2 education records
Vivian Lima education
Master Of Business Administration - Mba - Project Management
International Trade, Import And Export
FAQ
Frequently asked questions about Vivian Lima
Quick answers generated from the profile data available on this page.
What company does Vivian Lima work for?
Vivian Lima works for iFood.
What is Vivian Lima's role at iFood?
Vivian Lima is listed as Analista de Operações Sênior at iFood.
What is Vivian Lima's email address?
AeroLeads has found 1 work email signal at @allis.com.br for Vivian Lima at iFood.
Where is Vivian Lima based?
Vivian Lima is based in Campinas, São Paulo, Brazil while working with iFood.
What companies has Vivian Lima worked for?
Vivian Lima has worked for Ifood, Uber, Climatizadores Ecobrisa, and Meritum Jóias, Relógios E Presentes.
How can I contact Vivian Lima?
You can use AeroLeads to view verified contact signals for Vivian Lima at iFood, including work email, phone, and LinkedIn data when available.
What schools did Vivian Lima attend?
Vivian Lima holds Master Of Business Administration - Mba - Project Management from Pontifícia Universidade Católica De Campinas.
What skills is Vivian Lima known for?
Vivian Lima is listed with skills including Microsoft Office, Pesquisa, Microsoft Word, Microsoft Excel, Marketing, Public Speaking, Planejamento De Eventos, and Vendas.
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