Vivian Olson Email & Phone Number

Santa Ana, Ca

Irvine, Ca

Provide services as directed by the client that include but are not limited to due diligence, quality control, loan level file analysis with re-underwrite and forensic file review.

Led teams of management associates in charge of credit decisions and policy implementation, closing/funding operations, guideline publication/maintenance and automated decision customer support.•Maintained one of the highest ratings in the organization for associate satisfaction through motivational, communication and leadership skills.•Developed and launched various training programs for branch and sales associates resulting in the improved quality of loan applications/submissions, approval percentages and closing ratios as well as loan performance.•Partnered with the Due Diligence team to meet and interact with investors to foster strong relationships which improved loan sale results.•Partnered with Production and Sales Leadership for the training and roll out of new products and guidelines to branch and sales associates to achieve clear understanding and effective product implementation.

•Directed day-to-day operations in coordination with the Area General Manager of the Southern California territory•Managed team of administrative associates in critical support roles to branch operations.